Sales Associate

MAIN PURPOSE:

Most important role as the Sales Associate is the direct link between the Product and Customer. To deliver seamless customer experience as exceptional people delivering and exceptional product, building Customer loyalty and relationships while delivering sales productivity.

KEY RESPONSIBILITIES:

Sales

Developing strong sales turnover for the Store in accordance with the store strategy

Meeting the turnover targets set by the Store Manager

Respecting discount policy

Achieve Key performance indicators defined by the Store Manager

Client Management

Satisfying customers

Welcome & handle the clients in the respect of the Maison’s standards (in the Store, on the phone, by mail, or during events)

Advise, convince & ensure that each sales is handled accordingly building a long-term relationship with the client

Ensure and determine the prospect and the follow-up with new clients (local and international)

Invite clients to activations and/or events, with post follow-up

Customer Service

Take care of each case according to the Maison’s standards

Follow up on each case and communicate to the Store Manager each problem

Product/Merchandise/Inventory Management

Participate to the good management of the stock

Reception & transfer

Take part on inventory management/stocktake

Check that all products are correctly handled & priced

Look after the merchandising (products are correctly emphasised according to the Store priorities, cleanliness, prices, etc.)

COMPETENCIES AND QUALIFICATIONS:

Deal openly with one another. Maintain a culture where we have the strength to give and request feedback.

Ambassador of the Maison’s culture/ values and promotes actively. Ensure team respects diversity and practice inclusiveness.

Collaborate with others to enhance work processes, tools, and governance in the scope of their job.

Finds solutions to tough problems, broad interests, highly curious. Comfortable with complexity and ambiguity.

Eager to learn new skills, competencies, and knowledge where learning is quickly applied and able to perform well in changing/new conditions.

Able to perform and sustain a constant level of high productivity.

Strong communicator with clients, team and cross functional colleagues and stakeholders.

Minimum 2 years of experience from retail handling with multiple categories and familiar with luxury retail requirements

Digitally savvy and able to pick up new technologies.