Field Service Technician

Working closely with the service teams and the Service Manager, the Field Service Technician is responsible for providing technical support to Aristocrat Customers. As a Field Service Technician, you will be part of the team working on all on-site installations, repairs, and maintenance. Diagnosing errors or technical problems and determining proper solutions, delivering customer service to exceed customer expectations in line with the Aristocrat Technologies Australia (ATA) Service initiatives

What you'll do

The following is a list of typical duties of a Field Service Technician. In addition to this, all employees are expected to follow all reasonable management directives to ensure operational needs are met.

Customer & Technical Service

Ability to manage day-to-day activities, including scheduling tasks, PM, and break-fix calls.

Performing equipment upgrades, modifications and game changes to gaming equipment at customer sites, including when venues are closed to the public

Installation and removal of all gaming equipment

Investigating and resolving problems, including complex system faults, and performing repair work as required.

Routine Preventive Maintenance

Performing for our contracted assignment and customer expectations

Reporting Requirements

Ensuring we capture all activities as per Aristocrats' requirements.

Responsible for ensuring all parts are recorded and returned within the ATA SLA’s

Ensuring the use of Aristocrats reporting tools – all tools to be updated as per the Company process and expectation in real time with 100% accuracy.

Delivering and reporting to requests from other departments within Aristocrat.

WH&S & Compliance

Ensure you have an understanding of and comply with Company and venue WHS policies, procedures and regulations including:

The health, safety and welfare of all employees, visitors, and contractors

That accident/incident/near miss processes are followed, and investigations are conducted as required

Ensuring all activities meet Company & legislative & regulatory Compliance requirements

What We're Looking For

Excellent problem solving and fault diagnostic skills

Demonstrated organizational skills and an ability to work unsupervised

Demonstrate a strong level of technical competencies

Have strong interpersonal and communication skills

Demonstrate competent computer skills

Strong Customer Focus

Ability to obtain and hold all relevant licenses

Why Aristocrat?

Aristocrat is a world leader in gaming content and technology, and a top-tier publisher of free-to-play mobile games. We deliver great performance for our B2B customers and bring joy to the lives of the millions of people who love to play our casino and mobile games. And while we focus on fun, we never forget our responsibilities. We strive to lead the way in responsible gameplay, and to lift the bar in company governance, employee wellbeing and sustainability. We’re a diverse business united by shared values and an inspiring mission to bring joy to life through the power of play.

We aim to create an environment where individual differences are valued, and all employees have the opportunity to realize their potential. We welcome and encourage applications from all people regardless of age, gender, race, ethnicity, cultural background, disability status or LGBTQ+ identity. EEO M/F/D/V

World Leader in Gaming Entertainment

Robust benefits package

Global career opportunities

Our Values

All about the Player

Talent Unleashed

Collective Brilliance

Good Business Good Citizen

Travel ExpectationsNone

Additional Information:

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

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