Emergency Dispatcher - Part-Time

Job Description

If a fast-paced, exciting and rewarding career in a dynamic, thriving organization in the emergency medical services is something you are looking for, then VMSC EMS might be the place for you! The Communication Center is growing and seeking qualified individuals to join our team. We are looking for an applicant who seamlessly integrates with the Communication Center staff and management, is dedicated to and takes great pride in their work, and embodies VMSC’s core tenets of Loyalty, Humanity, and Mercy.

Position Type and Location:

Part-time with the potential to move to full-time

Lansdale, Pennsylvania (Required)

Qualifications:

A minimum of 1-3 years experience in emergency communications/dispatch OR 1-3 years minimum in emergency medical services or a related field (this includes but is not limited to: police, fire, EMS, and/or military).

The employee must be able to maintain composure and react quickly, calmly, and appropriately in emergency and high-stress situations.

The employee is expected to have exceptional communication skills, including but not limited to: active listening, verbal and written communications, and the capability to speak clearly and distinctly, and a pleasant and professional demeanor during all in-person, telephone, and radio communications.

Ability to multitask while handling multiple responsibilities such as radio traffic from multiple sources, phone calls, placement and monitoring of numerous vehicles, person-to-person communication, and computer documentation.

Excellent computer skills, including but not limited to: Microsoft Office products (Outlook, Word, Excel, and Teams), multiple computer-aided dispatch (CAD) systems, artificial intelligence (AI) programs, and radio dispatching systems.

The ability to enter data into various systems quickly with high accuracy and exceptional documentation.

Ability to gain knowledge and understanding of the company and Communication Center’s policies and procedures as well as the geography, roadways, and hospitals within the North Penn and Indian Valley communities.

Willingness to establish professional, working relationships with the Communication Center team, VMSC officers and administrators, contracted facilities, mutual aid organizations, and the community.Compensation:

$27Responsibilities:

Responsible for receiving, prioritizing, and dispatching emergency and non-emergency dispatches and phone calls. This includes selecting the most appropriate unit based on service level, location, and availability, providing critical information, and communicating via telephone and/or radio system, and monitoring each unit through the completion of each run.

Verification of insurance plans and submission of prior authorization for non-emergent interfacility transports (IFT).

Determining the level of care needed for transport in adherence to company, local, state, and national protocols for medical equipment and medications.

Meticulous and accurate documentation when entering information into call-taking applications, computer-aided dispatch (CAD) systems, in written reports, and when utilizing various other programs employed in the Communication Center.

All communications internally and externally via telephone and/or radio communication are to be done with professionalism and exceptional customer service.

The employee will be an active participant in daily meetings with the off-going and incoming shift commanders and available ambulance crews, bringing any pertinent information to the attention of those involved. Pertinent information can include road closures, traffic accidents, construction, public activity, vehicle maintenance issues, public relations events, etc.

The Communication Specialist will maintain the highest level of confidentiality whereas they are privileged with private, protected, and at times, highly sensitive information that is not to be disclosed to others outside of the organization and should only be discussed internally on an as-needed basis.

The employee is not responsible for the supervision of other employees but may be asked to assist in training new hires once the employee has demonstrated mastery of their position.

All responsibilities and duties should be performed with minimal direct supervision

This position reports directly to the Communication Center Manager.

This position encompasses in-house 911 dispatching as well as the dispatching for our interfacility transport (IFT) team. The employee will be cross trained in both positions and will be utilized in either capacity as needed to fulfill the needs of the Communication Center.Qualifications:

Physical and Sensory Requirements:

Must be able to read, write, speak, and understand English

Must be able to hear as it relates to normal conversation

Must be able to see as it relates to general, near, far, color, and peripheral vision

Must be comfortable with sitting for long periods of time, with the opportunity to stand

Must be able to occasionally lift and/or move up to twenty-five (25) pounds

Education:

High school diploma or equivalent

Must obtain certifications in First Aid and CPR within 1 year of hire and maintain certification

Public Safety Telecommunicator Certification through APCO within 1 year of hire

Completion of NIMS 100, 200, 700, and 800 within 1 year of hire

Maintain certifications and continuing education requirements

Requirements:

Working a rotational schedule which includes days and/or nights, weekends, and holidays

A valid driver's license

Passing background investigation including but not limited to: Pennsylvania Child Abuse History Clearance, Pennsylvania State Police Criminal History Clearance, Federal Bureau of Investigation (FBI) Criminal History Clearance, and the Office of the Inspector General (OIG).

Pass urine drug screen testing for: amphetamine/methamphetamine, cocaine, codeine/morphine, and phencyclidine.

Miscellaneous Tasks:

Assist with special projects and assignments as needed

Provide support to other departments as needed

Participate in company meetings and training sessions

Perform general office duties

Help organize company events and functions

Maintain a clean and organized workspace

Stay updated on industry trends and company policies

Contribute to process improvements and efficiency initiatives

Any other duties as assigned by the manager or the management team

Compensation:

$27.00 hourly

About Us:

VMSC Emergency Medical Services is a leading provider of 911 and transport services in the greater Philadelphia area. With a robust operation handling approximately 15,000 calls for services in 2023 and anticipated substantial growth for 2024, VMSC serves as the primary 911 responder for ten municipal governments. Additionally, VMSC proudly serves as a dedicated transport provider for esteemed institutions such as Children’s Hospital of Philadelphia and Jefferson Health Systems, while fulfilling federal contracts with Tobyhanna Army Depot. With a dedicated team of more than 200 employees spanning various departments including 911 response, pediatric transport, tactical EMS, K9 search and rescue, communications, administration, and education, VMSC remains committed to delivering exceptional emergency medical care while accomplishing its mission of

“Redefining Community-First”.

Submit a current resume, including work history, education, and/or certifications and licenses, if applicable, and 3 references (two professional and one personal, excluding family members).

Job Type: Part-time

Pay: From $27.00 per hour

Schedule:

12 hour shift

Day shift

Night shift

Experience:

Dispatching or EMS: 1 year (Required)

About Company

VMSC has been a cornerstone in providing emergency medical services to our community for over 90 years. Guided by our mission, vision, and values, we are dedicated to innovation, compassion, and excellence in everything we do. Our strategic objectives focus on enhancing patient care, community engagement, operational sustainability, and technological advancement.

Benefits:

Low-cost Health, Dental, and Vision insurance

401(k) with company match

Employee assistance program

Company-paid Life insurance, STD, and LTD

Paid time off: Accrue up to 138 hours in your first year

Part-time