Operations Senior Specialist II- Mortgage Escrow Services

Description

If you want to make valuable contributions to your team and expand your knowledge, skills, and expertise in Home Lending Operations, then JP Morgan Chase has a great opportunity for you. With highly supportive leadership and programs to foster growth and career mobility, your skills and capabilities can increase and be fine-tuned to make you more agile and versatile in reaching your career potential.

As an Operations Senior Specialist II- Mortgage Escrow Services, in Mortgage Production and Servicing you will be responsible for delivering top notch support that is vital to Home Lending and the Consumer and Community Bank. Your work will help support Customer Operations in the Escrow Servicing realm but more particularly, the Tax Operations in facilitating the loan’s transition to closure.

Job responsibilities

Perform basic clerical tasks such as filing, photocopying, faxing, imaging, data entry and open correspondence

Create and maintain loan files

Work with the underwriting department

Provide coverage for any of the support roles as dictated by absences or volume fluctuations

Monitor and update various system records and credit website

Communicate with external agents and internal colleagues to resolve issues and discrepancies

Perform additional duties as assigned

Required qualifications, capabilities, and skills

Possess strong attention to detail and excellent problem-solving skills

Ability to work in a fast-paced environment

Basic office and computer skills

Excellent written and verbal communication skills

Ability to work independently or as part of a team

Preferred qualifications, capabilities, and skills

High school diploma or equivalent

Customer service experience