Consumer Debit Card Product Strategy Lead

Description

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in the Debit Card Product, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

You will need to use data to create key insights and drive tangible progress on initiatives to explore revenue opportunities and improve the customer experience. Your work will require critical thinking, organization, attention to detail, and a relationship-first approach as you will be collaborating across many teams, including Product, Payments, Marketing, Finance, Chase Offers, Segments, and Data & Analytics.

Job responsibilities:

Develops a product strategy and product vision that delivers value to customers

Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap

Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition

Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability

Brings an entrepreneurial and self-starter attitude as there are many uncharted debit opportunities to explore

Provides strategic thought to develop and prioritize the most critical initiatives to grow revenue and solve customer pain points

Leads initiatives supporting Debit, including effectively collaborating with cross-functional teams to develop workplans to test/evaluate solutions

Measures the success of initiatives and helps implement strategies that support target OKRs (objectives & key results)

Partners with Analytics, Marketing, and Finance to provide thoughtful recommendations and understand and articulate potential benefits

Navigates a highly matrixed organization, influences partners, builds consensus, and works across various functional departments (e.g., agile products)

Acts as a thought leader, presenting and discussing ideas with intent to persuade, educate, and enhance understanding across all levels of the organization

Required qualifications, skills and capabilities:

5+ years of experience or equivalent expertise in product management, strategy, or a relevant domain area

Proven ability to lead product life cycle activities including discovery, ideation, and strategic development

Customer-centric and familiar or quickly becomes familiar with the needs of segments and how they fit into debit journeys

An excellent partner who leads through strong collaboration

Focused on driving quantifiable business results

Vigorous and thorough in their management of details

Loves experimenting, learning, and taking calculated risks based on data

Constantly pushes boundaries of “what could be” to drive innovation

Always focuses on the big picture, considering impacts outside their given initiatives

Preferred qualifications, skills and capabilities:

Demonstrated prior experience working in a highly matrixed, complex organization

Proven ability to lead an initiative, influence others, and achieve results without direct supervision over resources

Develops strong partnerships; recognized as a team player

Strong analytical, problem-solving, and planning skills with an excellent ability to manage multiple initiatives simultaneously within tight deadlines

Excellent written and verbal presentation skills including proficiency in Microsoft Excel and PowerPoint