Corporate IT & Helpdesk Manager

The Corporate IT & Helpdesk Manager is responsible for overseeing the corporate technology environment, including internal infrastructure, end-user support, enterprise applications, integrations, and IT operations. This individual will lead a team of IT professionals providing world-class support across a multi-platform enterprise while ensuring the stability, scalability, and security of systems. The ideal candidate is hands-on, technically strong, and capable of managing a wide range of responsibilities — from daily support to long-term strategic initiatives such as AI adoption, cloud integrations, and infrastructure modernization.

Responsibilities:

Your Day, If You Join Us

Lead and mentor a team of IT professionals delivering end-to-end support across the organization

Oversee corporate systems including desktops/laptops, networks, cloud services, enterprise applications, and collaboration platforms

Drive enterprise software lifecycle management including procurement, deployment, patching, license management, and decommissioning

Implement and optimize monitoring, endpoint management, and patching across Windows, Linux, and macOS environments

Own vendor relationships and manage SLAs for hardware, software, telecom, and cloud services

Manage the service desk function, define SLAs, improve response/resolution time, and drive a culture of service excellence

Oversee installation and maintenance of on-prem and cloud server infrastructure, with responsibility for uptime, capacity planning, and performance tuning

Develop and implement IT policies and standard operating procedures

Collaborate with Security Operations to ensure system hardening, incident response, and proactive threat detection

Lead and execute business continuity and disaster recovery planning and testing

Partner with internal teams to integrate third-party SaaS and cloud solutions into our tech ecosystem

Evaluate and help deploy enterprise AI tools, automation platforms, and emerging technologies to improve productivity and efficiency

Basic Qualifications

You are a great fit for this role if you:

7–10 years of progressive experience in Corporate IT, with 2–3 years in a leadership or management capacity

Proven ability to work cross-functionally with stakeholders and executive teams to align IT with business needs

Expertise in core infrastructure technologies including Active Directory, Group Policy, DNS, DHCP, networking, and server management (Windows/Linux)

Strong experience managing SaaS platforms (e.g., Microsoft 365,), cloud services (Azure, AWS), and endpoint protection tools

Exposure to enterprise technologies such as:

Microsoft O365 administration, Entra (Azure) administration, and Intune MDM

VMware virtualization

Zscaler or similar security platforms

Telephony (e.g., Webex, Teams)

Remote support tools (e.g., LogMeIn)

Jira Service Management and Asset CMDB

Familiarity with software integration, SSO, identity management (IDP), and API-based workflow automation

Demonstrated experience with DR/BCP strategy and execution

Experience with SSL and DigiCert certificate management

Understanding of enterprise AI technologies, such as Copilot, virtual agents, or NLP-based knowledge systems, a plus

Preferred Qualifications:

You are exactly who we are looking for if you:

Are a self-motivated, technically curious leader who thrives in a fast-paced, hands-on environment

Are highly organized, detail-oriented, and committed to uptime, data integrity, and end-user experience

Communicate clearly and effectively across technical and non-technical audiences

Can balance strategic planning with rolling up your sleeves when needed

Exhibit a high degree of professionalism, discretion, and trustworthiness

Additional info- Due to customer requirements, U.S. Citizenship is required. Ability to gain and maintain Trusted Role is required

Location: VA/MD/DC- Hybrid(2/week)

Exostar - The Company:

Exostar’s cloud-based platforms create exclusive communities within the Aerospace and Defense, Life Sciences, and other highly regulated industries where members securely collaborate, share information, and operate compliantly. Within these communities we build trust. By analyzing community data, we provide insights and intelligence, enabling organizations to make better, timelier decisions, to mitigate risk, and operate more efficiently.

We believe in employee development: we promote internally and provide training and educational assistance

We provide a fun, engaged workplace, with social and community-building events

We offer comprehensive benefits and flexible time off plans

Exostar is an Equal Employment Employer. The company provides equal employment opportunities to all applicants without regard to race, color, religion, sex, national origin, age, marital status, disability status or genetic information. Exostar is committed to providing equal employment opportunities for all persons in all facets of employment including recruiting, hiring, compensation, promotion, training, benefits, transfers and working conditions.