CTH - Executive Assistant (On-Call Support)

Position Summary:

As part of our Enterprise Support Services- Caribbean Talent Hub (CTH) team, you’ll be an integral part of our business enablement functions that keep our organization running strong. As an Executive Assistant, you’ll work across teams to provide the knowledge, resources and tools that help EY teams deliver exceptional quality service to our clients, win in the marketplace, and support the firm’s growth and profitability. Additionally, you will serve as on-call support staff, ensuring continuity of service during periods of absence within the team.

Essential Functions of the Job:

You will use your experience, skills and knowledge of organizational policies, procedures, and practices to provide administrative support to a variety of executives within the EY network. You may also provide administrative support to service line or engagement-specific teams, always observing a strict level of client confidentiality. You will adapt solid working knowledge of the firm's structure, service lines, key personnel, and policies and procedures and keep abreast of Firm updates and new information. You’ll be part of a high-performing, diverse and inclusive team sharing best practices.

You will manage tasks independently or teams - prioritizing and planning multiple tasks and projects in a high-volume, fast-paced, deadline-driven environment, ensuring high quality and timely completion of work.

The responsibilities of the role should be caried out in accordance with EY’s policies and guidelines; these include, but are not limited to the following:

Organizing and managing comprehensive schedules including calendar and email management, travel arrangements and associated meetings

Managing processes related to reimbursable expenses and timesheets as required/ directed by executives

Preparing and revising documents including presentations, emails, reports, agendas in accordance with the firm’s branding policies

Coordinating internal and external events as needed

Developing and managing relationships with key internal/external stakeholders

Managing executive meetings, calls and projects in both local and virtual team settings

Responding to internal customer needs with executives; ensuring all queries/concerns are resolved and adhere to firm policy

Managing documents on appropriate file servers and repositories

Applying and sharing knowledge obtained on work processes, resources, structure, and business of the firm/service line/functional group

Working closely with manager to receive timely feedback, providing quality service, and making certain of satisfaction

Required Skills and Abilities

High attention to detail and self-assurance of quality of work performed

Ability to assimilate new information, processes, and tools quickly and use creativity and initiative as required

Ability to manage conflicting priorities, organize workflow and team with colleagues to accomplish tasks and balance workloads

Proactively leverage and share knowledge with colleagues

Gain, develop and demonstrate solid working knowledge of firm structure, service lines, key personnel, software and organizational policies and procedures

Self-driven and motivated to work independently

Superior organizational and follow-up skills with strong attention to details

Strong time, project and risk management skills and ability to deliver multiple assignments under tight deadlines

Confidentiality of privileged information obtained during work

Excellent interpersonal skills with ability to build positive working relationships at all levels

Confidently communicate with audiences from a variety of backgrounds

Open to constructive feedback and on-going self-improvement

Job Requirements:

Education:

Associate degree in related discipline or equivalent work experience

Advanced- level communicator

Experience:

Minimum of three years of related work experience as an Executive or Administrative Assistant supporting multiple key stakeholders within a large corporate environment

Relevant certification to the role will be considered an asset

Proficiency in MS Office Suite (Word, Excel, PowerPoint), MS Outlook (Calendar Management) and MS SharePoint

Tech savvy with the ability and desire to embrace new and developing software applications

Ability to communicate effectively and develop positive working relationships

French/Spanish certification would be considered an asset

Other Requirements:

A designated workspace at home with reliable WiFi connection

Flexibility to report to main office for training, meetings and other engagements as needs arise

Must possess the flexibility to be available for on-call support as needed

EY Shape your future with confidence

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.

Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.

Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.