Senior User Researcher

Our Mission

Healthcare should work for patients, but it doesn’t. In their time of need, they call down outdated insurance directories. Then wait on hold. Then wait weeks for the privilege of a visit. Then wait in a room solely designed for waiting. Then wait for a surprise bill. In any other consumer industry, the companies delivering such a poor customer experience would not survive. But in healthcare, patients lack market power. Which means they are expected to accept the unacceptable.

Zocdoc’s mission is to give power to the patient. To do that, we’ve built the leading healthcare marketplace that makes it easy to find and book in-person or virtual care in all 50 states, across +200 specialties and +12k insurance plans. By giving patients the ability to see and choose, we give them power. In doing so, we can make healthcare work like every other consumer sector, where businesses compete for customers, not the other way around. In time, this will drive quality up and prices down.

We’re 17 years old and the leader in our space, but we are still just getting started. If you like solving important, complex problems alongside deeply thoughtful, driven, and collaborative teammates, read on.

Your Impact on our Mission:

We are seeking an experienced and dynamic Senior User Researcher to join our passionate and innovative team. As a Senior UX Researcher, you will play a pivotal role in shaping the future of healthcare experiences by planning and conducting impactful research.

In this critical role, you will collaborate with cross-functional teams, including designers, engineers, and product managers, to drive the synthesis of insights and lead relevant workshops. By leveraging your expertise, you will uncover unexpected and significant insights that will transform our teams' understanding of healthcare, ultimately influencing the development of products and services that address vital and unmet needs.

You’ll enjoy this role if you are…

Driven by the opportunity to improve the healthcare experience and understand the crucial role empathy plays in creating exceptional products and services

Someone who enjoys working in a cross-functional environment where different perspectives come together to drive innovation and meaningful change

Someone who can distill and communicate insights clearly and compellingly, allowing you to influence stakeholders and drive decision-making processes

Open to feedback and actively seek opportunities for personal and professional development

Great with time management and prioritization, managing multiple projects and stakeholders

Your day to day is…

Focused on research planning and execution as you take ownership of research initiatives, using a range of qualitative and quantitative research methods

Defining research methods and approaches for projects, ensuring alignment with research objectives

Influencing and evolving design systems or research approaches to enhance the overall user experience

Leading and facilitating workshops to engage stakeholders and align cross-functional teams around research outcomes and decisions

Motivating and inspiring others through compelling storytelling, presenting succinct insights, and supporting visuals to drive understanding and action

Collaborating closely with designers, engineers, product managers, and the research lead to ensure research insights are effectively integrated into product development processes

Effectively navigating ambiguity and providing clarity to teams by approaching product decisions from a strategic level, balancing business objectives with user needs

You’ll be successful in this role if you have…

5+ years of experience in UX research

A diverse portfolio of your work that shows your approach, thought process, and insights

A capability for thoughtful and patient listening

Experience working on consumer-facing products

A solid toolkit of qualitative design research methods

Experience creating UX documents such as user archetypes, journey and experience maps, and mental model diagrams

Benefits:

Flexible, hybrid work environment

Unlimited PTO

100% paid employee health benefit options

Employer funded 401(k) match

Corporate wellness programs with Headspace and Peloton

Sabbatical leave (for employees with 5+ years of service)

Competitive parental leave

Cell phone reimbursement

Great Place to Work Certified

Catered lunch everyday along with snacks

Commuter Benefits

Convenient Soho location

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

NYC Base Salary Range

$128,000—$190,000 USD

About us

Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

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