Customer Service Representative

Job Description

Customer Service Representative

Who we are:

Atkore is forging a future where our employees, customers, suppliers, shareholders, and communities are building better together – a future focused on serving the customer and powering and protecting the world.

With a global network of manufacturing and distribution facilities, Atkore is a leading provider of electrical, safety and infrastructure solutions.

Who we are looking for:

Atkore, a recipient of a Great Place to Work© certification and a Top Workplaces USA award, is searching for a Customer Service Representative to be based out of Hebron, OH. Reporting to Customer Service Supervisor, this person will be responsible for improving and assisting in various customer service responsibilities and data entry aspects.

What you’ll do:

Adherence to Atkore Safety / Life Saving Rules is paramount

Demonstrates Atkore Core Behaviors – Accountability, Teamwork, Integrity, Respect, and Excellence

Handle all aspects of customer service, including acknowledging, entering, tracking and expediting orders and releasing material for shipment

Razor liaison between manufacturing, purchasing and sales

Process customer and account source document orders

Verify entered customer and account data by reviewing, correcting, deleting, or reentering data

Resolve discrepancies by using standard procedures or returning incomplete documents to the team leader for resolution

Heavy communication (via email and telephone) with customer base to handle orders, inquiries, and follow up in a prompt and professional manner

Liaise and collaborate with Order Entry, Sales, Logistics Staff, Management and outside processors as needed

Interact with internal departments and outside processors as needed

Responsible for maintaining accurate, up-to-date and useable information in our system

Follow established departmental policies, procedures, and objectives, continuous quality improvement objectives, and safety, and environmental

Assist on projects as needed

Perform miscellaneous job-related duties as assigned

All duties as instructed by supervision

What you’ll bring:

High School Diploma or Equivalent

Degree or continued education in business administration or relevant office duties a plus

Minimum 5 years’ experience in customer service

Must be self-motivated, resilient, well spoken, persuasive, and comfortable with speaking to customers, result driven, persistent and action oriented

Previous experience in order entry / customer service is ideal

Organization, Typing, Data Entry Skills

AS-400 and JDE experience would be a plus

Attention to Detail, Confidentiality, Thoroughness, Decision Making, Independence and Problem-Solving Skills

Proficient in Microsoft Office and Outlook

Basic computer software and hardware knowledge; faxing, printers, internet, etc.

Excellent communication skills

On time, reliable, hands on, self-motivated - to take charge/pride in their own work

Must possess an outgoing positive attitude, be a team player and have strong work ethic

Within 3 months, you’ll:

Complete required training

Have developed relationships with the key stakeholders for this role

Be well-versed in Atkore’s Business System and the importance of your role to daily operations

Within 6 months, you’ll:

Continue with a detailed classroom and side by side training with your peers

Able to process daily tasks to ensure familiarity with training

Respond to customer emails while assisting in daily coverage

Within 12 months, you’ll:

Own daily activities and responsibilities that cover the business

Be fully trained and functional in your position

Be fully fluent in Atkore core values and business system to provide first class customer service

Atkore is a five-time Great Place to Work© certified company and a three-time Top Workplaces USA award winner! We’re committed to creating an engaged, aligned workforce driven by a collaborative culture. Our team strives for breakthrough results and stays focused on being standout leaders. We consistently live the Atkore mission, strategic priorities, and behaviors consistent with our core values.

Join our team and align yourself with an industry leader!

As of the date of this posting, a good faith estimate of the current pay for this position is $44,880 - $61,710. Placement in the range depends on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, shift, travel requirements, and business or organizational needs and may change over time. Other compensation may include, but not limited to, overtime, shift differentials, bonuses, commissions, stock, and other incentives.

Benefits available include:

Medical, vision, and dental insurance

Life insurance

Short-term and long-term disability insurance

401k

Paid Time Off

Paid holidays

Any leave required under federal, state, or local law

Benefits are subject to vesting and eligibility requirements.

Applications are being accepted on an ongoing basis.

Full-time