Appointment Coordinator

An appointment coordinator is responsible for managing schedules, booking appointments, and coordinating between clients and staff to ensure smooth operations. To be responsible and accountable for all booking process for designated service or group of services, undertaking booking of appointments in accordance with procedures. To monitor the waiting list to ensure all patients are booked according to the Access Policy.

Responsibilities

Coordinating appointments for various services, including phone, email, or in-person interactions.

Communicating with patients or clients to schedule appointments, confirm details, and address inquiries.

Maintaining and updating appointment calendars, ensuring efficient use of time and resources.

Sending reminders and follow-up communications related to appointments.

Maintaining accurate records of appointments, client interactions, and other relevant information.

Addressing issues related to appointment scheduling, such as cancellations, rescheduling, or conflicts.

Providing assistance and information to patients or clients regarding appointments and procedures.

Following established procedures and guidelines for appointment scheduling and administration.