Customer Service Representative

A Customer Service Repair Representative handles customer inquiries and complaints, particularly those related to repairs and technical issues. They may also assist with troubleshooting, order processing, and providing product information. This role often involves direct interaction with customers, either in person, by phone, or through email, requiring strong communication and problem-solving skills.

Responsibilities:

Respond to customer inquiries: Answering questions about repairs, service issues, and product information.

Troubleshoot technical issues: Diagnosing and resolving problems with products or services.

Manage customer complaints: Addressing customer concerns in a professional and empathetic manner.

Provide product and service guidance: Explaining features, benefits, and proper usage of products or services.

Process orders, returns, and exchanges: Handling customer requests related to purchasing and returns.

Follow up with customers: Ensuring customer issues are resolved and maintaining positive relationships.

Document and update customer records: Keeping accurate records of interactions and resolutions.

Escalate complex issues: Referring difficult cases to appropriate personnel or specialists.

Collaborate with teams: Working with other departments to streamline processes and improve customer service.

Maintain product knowledge: Staying up-to-date on company products and policies.