Technical Service (On-Site) - Indonesia Client (English and Chinese

Main Responsibilities:

Provide Technical Support:

Troubleshoot technical issues occurring in the production processes or operations of the client.

Offer technical advice and assist in resolving product or equipment usage issues.

Coordinate Between Teams and Clients:

Communicate with clients to gather technical issues and collaborate with teams to find solutions.

Prepare reports and summaries of problem resolutions.

Quality System Management:

Ensure that technical issues are resolved according to quality standards.

Continuously improve and optimize working methods for greater efficiency.

Post-Sales Support:

Offer post-sales support, including technical advice and troubleshooting.

Monitor and ensure compliance with client requirements and specifications.

Collaboration with Other Departments:

Work with R&D, planning, and production teams to develop and improve products and services that meet client needs.

Coordinate with production, all parties, and sales departments to gather information or address customer complaints.

Job Requirements:

Bachelor's degree or equivalent in Engineering, Technology, or a related field.

Must be proficient in both English and Chinese (speaking and writing).

At least 1-2 years of experience in a related position (Experience in a relevant industry is a plus).

Good communication abilities, both within the organization and with clients.

Proficient in using basic software like MS Office and industry-specific tools.