Operational Vendor Management

About BASF Indonesia

BASF has been investing in Indonesia since 1976. Today, BASF solutions contribute to the success of its customers in Indonesia in nearly all industries, including agriculture, food, home & personal care, automotive, paints and coatings and chemicals. The head office of BASF in Indonesia is located in Jakarta, with production sites in Cengkareng, Cimanggis and Merak – all of which are halal certified. In 2024, BASF posted sales of approximately €511 million to customers in Indonesia and employed 464 employees as of the end of the year. Further information on BASF in Indonesia is available at

Objectives of the Position:

Monitoring import export operations that are aligned with Company SOP and Working Instructions

Managing operations and performance of Lead Logistic Provider (LLP) and Logistic Service Providers (LSPs)

Supervision daily operation and communication of export process in BASF Indonesia to meet agreed performance requirement as per agreed target

Meet performance targets and service levels and any assigned qualitative requirements relevant to import export

Monitor and evaluate transport service provider’s performance referring to agreed KPIs and conduct periodic quality reviews.

Ensure proper process and transactional documentation in accordance to company and regulatory guidelines

Main Areas of Responsibilities and Key Activities:

Export Operation

Manage and monitor the daily export operations of LLP / LSP.

Check the quality of export orders and if required ensure adequate correction is in place

Monitor box and ISO tank usage as per approved tender in monthly basis for each Business Units (BU) against the forecast from BU, analyze, provide inputs and mitigation if any deviation occurs.

Monitor the carrier utilization by lane (port of loading/POL & port of destination/ POD) as per approved tender in monthly basis for each Business Units (BU) against the forecast from BU, analyze, provide inputs and mitigation if any deviation occurs.

Fill in carrier issue log based on the actual event in timely manner.

Managing the SPOT process in export activity, timely escalation to OVM lead for deviations and support

Explore tools for digitalization for process improvement

Continuous improvement for the export operation and process

Manage the TM activity of pre-leg and overall export cost, ensure that the cost reflected in the system is correct and tally as per contract. Do analysis and solve if there is any discrepancy occurs.

Support as back up to OVM Lead in absence or when required – as assigned by import export and customs manager

Documentation

Support OVM Lead in knowledge management topics

Ensure the document for export process are complete and accurate as per SOP and guidelines

Ensure proper documentation and archiving process

Managing of Lead Logistic Provider (LLP) and Logistic Service Providers (LSPs)

Support OVM Lead in managing LLP and LSPs by providing data, analysis

Facilitate Daily Performance Meeting (DPM) with LLP and LSPs and share Export related topics

Monitor the performance and KPIs of the LLP and LSPs

Raise NCM in timely manner to record any non-conformance from LLP and LSPs

Check and verify the NCM closure with proper documentation, root cause analysis and CAPA (corrective and preventive action), monitor of recurrence of cases.

Managing Vendor Performance

Support OVM Lead during the performance review with vendors (Carriers, TCOs, etc.) by providing data, analysis and lead the meetings in the absence of the OVM Lead.

Support OVM Lead during the vendor tendering and onboarding process

Monitor the performance of vendors (Carriers, TCOs, etc.) in monthly basis, document any deviation in carrier issue log and other tools provided, analyze and provide inputs to OVM Lead as well as Hub colleague.

Communication

Effectively communicate to the respective parties and stakeholders (BU, CSO, LLP, LSPs, Carriers, TCO, hub, regional / global SCM) in daily activities to ensure smooth operation in export area.

Escalation of topics in timely manner to OVM lead, Import Export and Customs Manager to ensure smooth operation in export area.

Job Requirement:

Min. bachelor’s degree

Degree in business management, supply chain management, international trade, transportation managements are preferred

Minimum 2-3 year’s experience in Import Export Operations are mandatory

Working in chemicals industries or manufacturing is an advantage

Customs Training experience will be an advantage

Working Independently with minimum supervision

Strong logical thinking to understand process flow of import export

Advance knowledge of Microsoft tools and experience using ERP