Call Center Client Services Representative

Job Description

About Us: Are you passionate about helping others and making a difference? Family Credit Management, a nationwide leader in debt management, is seeking friendly, compassionate, and focused individuals to join our team. As a Client Services Representative, you'll play a vital role in supporting our clients on their journey toward financial wellness.

What You'll Do:

Assist clients primarily through email and text, with occasional phone calls as needed.

Provide professional, compassionate, and effective communication to ensure clients receive the full benefits of our program.

Research and resolve client issues promptly and thoroughly.

Follow up with clients to ensure all concerns are addressed.

Collaborate with the team while working independently to achieve department goals.

What We're Looking For:

Strong written communication skills to craft professional messages.

The ability to thrive in a fast-paced environment and multitask effectively.

A positive attitude to support clients undergoing personal distress.

Exceptional organizational skills and a commitment to follow-through.

Basic computer literacy, including experience with Microsoft Outlook, Word, and typing at least 40 WPM.

Experience in Salesforce is helpful, but not required.

Openness to learning, asking questions, and accepting feedback.

Why You'll Love Working Here: We value our employees and are committed to creating a supportive, collaborative, and mission-driven workplace. As a full-time team member, you'll enjoy:

Comprehensive health, dental, and vision insurance

A 401(k) retirement plan with a 100% company contribution

Paid vacation

All positions are on-site at our Rockford Office at 4306 Charles Street.

Hours are Monday-Friday 8:30AM-5:00PM

Job Posted by ApplicantPro

Full-time