Installation Supervisor

Installation supervisor’s role is to manage and control projects from sales/installation hand-over to completion at handover to client and Maintenance. Supervisor is in charge of leading and managing the installation team to ensure safe, high quality, complete-on-time delivery of KONE solutions within budget. He/she acts as the KONE interface to customer and other stakeholders throughout the Fulfil process. In addition to this supervisor is expected to support the sales team in pre-tender and tender activities as requested.

Site supervision process

Accountable for the delivery of the installation project

Accountable for Site Safety

Responsible for securing efficient management of environmental aspects of the installation (waste handling, hazardous material, minization of travel)

Accountable for the financial result of the project (cannot be responsible for costs associated with changes in factory prices or exchange rate variables)

Participates to the sales/installation hand-over and validates the term of the order received from the customer together with the salesperson

Prepares the overall installation program and resource planning

Responsible for planning and organizing the delivery and storage of materials and tools to the site and placing the orders to subcontractors and Non KONE factory material suppliers

Responsible for site preparations and follow-up of site readiness

Accountable for use of correct KONE installation methods throughout the installation

Ensures cost control as per action plans during budget, and pre-calculated CM2% towards achieving the R80 targets

Responsible for administrative activities of the project including daily human resource management (absences, time sheet review/approvals) and reports project progress (schedule, installation hours, fitter time sheets, budget and risks) to his superiors

Responsible for maintaining project documentation

Updates information to company management systems (eg S-plan milestone updates)

Collaborates with Accounts payable / Controlling to ensure site activities are planned and executed in accordance with contractual payment terms and actual payments received.

Accountable for final testing of the equipment and handover to maintenance

Customer and Sub-contractor Relationship management

Accountable for customer satisfaction and quality of installation

Accountable for Sub-contractor quality and Safety performance

Single point of contact towards the customer during installation regarding site management, responsible for internal and external communication during the project

Aims at achieving allocated sales targets and add-on sales and variations during installations

Develops and maintains a cordial and professional relationship with the sub-contractors

People management / Leadership

Accountable for people (site operatives) development and wellbeing, and managing the performance of the team and individuals.

Determines objectives, plans as well as organizes, communicates, controls, and motivates the installation team

Identifies field operative training needs and manages training plans

Performance Measures

Installation performance (ITE, ISE)

Project COT

Customer satisfaction

Work In Progress (including equipment in Consolidation Center)

Pre-calc to Post calc CM2

Safety Performance record (IIFR)

Contribution / Support of colleagues in Installation, Sales and Maintenance

First year call-out rate

Behavioural competences

Decision making (KONE leadership competences)

Is committed to own area of responsibility and contributes to the overall business. Identifies issues and makes timely, tough and objective decisions, also under pressure. Stands by decisions and takes responsibility for them. Takes calculated risks.

Winning through people competence (KONE leadership competences)

Inspires, energizes and coaches the team and individuals and celebrates success. Empowers and gets the best out of others. Keeps difficulties in perspective and demonstrates an optimistic attitude towards work. Provides prompt feedback. Develops high-performing talent. Promotes diversity as a strategic competitive advantage.

Execution (KONE leadership competences)

Turns strategy into objectives and actions. Accepts and provides demanding goals. Leads the team and individuals with attention to detail. Clearly communicates the team’s direction, provides support and follow through. Identifies and secures needed resources and delegates work appropriately to others. Communicates clear expectations and takes action when individuals fail to meet them. Shows energy, discipline, drive and determination

Collaboration (KONE leadership and general competences)

Shares information widely. Treats others with dignity and respect. Respects different needs and viewpoints. Creates trust and a sense of team spirit. Maintains confidentiality and holds to agreements. Admits own mistakes. Obtains co-operation by active listening and sensitivity towards situations and people. Establishes strong working relationships and effective internal and external networks. Achieves consensus, closes deals or discussions with clear understanding of agreement.

Customer focus (KONE leadership and general competences)

Is curious about customer’s business and willing to understand their challenges. Take’s customer’s perspective and is prepared to engage to their business. Takes customer complaints seriously and looks for ways to improve customer service. Ensures prompt and efficient service. Strives to exceed customer’s expectations.

Self-confidence (KONE general competences)

Demonstrates confidence in own ability to carry out a task or job. Is confident in the face of opposition from others when expressing their views. Is self-assured in the midst of uncertainty. Openly takes personal responsibility for their decisions and actions. Presents themselves to others in a confident manner.

Attention to procedures and guidelines (KONE general competences)

Values clearly defined procedures and guidelines in work. Easily adapts to rules and supervision. Works in a well-organised manner. Pays sufficient.

Analysis and problem solving (KONE general competences)

Distinguishes between important information and irrelevant or minor details. Analysis information in a logical and systematic way. Identifies the cause or causes of a problem. Proposes practical solutions to address identified problems. Explores a range of possible solutions.

Managing conflict (KONE General competences)

Shows an understanding of the basis and reasons for disagreements between individuals and groups. Proactively facilitates resolution of conflict between individuals and groups. Employs open discussion and diplomacy to resolve disagreements. Anticipates future sources of conflict and takes action to address the underlying causes.)”

Professional requirements

Familiar with installation method requirements and site preparation

Basic knowledge of construction industry contracts

Communication skills

Progress reporting and controlling costs (varies according to the size of the project)

Basic IT user skills

Entry-level requirements

Experience in the elevator and escalator industry

Prior working experience in an allied industry

Educational qualification (college/university)

KONE specific issues – always need to be trained

Knowledge of KONE installation methods documentation

Understanding and managing the installation process according to the S-plan

Basic knowledge of elevator regulations and codes applicable according to the area

Working knowledge of KONE Way processes applicable to installation projects

Reporting tools, SAP, IT literate

Knowledge of KONE Project Management methodology

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on

R0647917