Junior Community Manager

Outreach Grid is looking for a Community Manager to create long-term, trusting relationships with our customers. The Community Manager's role is to oversee various Outreach Grid networks, interface with existing stakeholders, and develop relationships with new service providers to expand Outreach Grid's offerings to new agencies in existing communities.

Description

Community Management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing reports about homelessness in a community. Community Managers also answer client queries and identify new opportunities among existing customers. In this role, you will liaise with cross-functional internal teams (including Customer Happiness and Engineering departments) to improve the entire customer experience. This position may require occasional travel.

Must be local to Orange County, CA.

Responsibilities

Serve as the lead point of contact for all customer account management matters

Build and maintain strong, long-lasting client relationships

Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Ensure the timely and successful delivery of our solutions according to customer needs and objectives

Develop new business with existing clients and/or identify areas of improvement

Forecast and track key account metrics

Prepare reports on status on communities

Prepare updates for social media Requirements

Proven work experience as a Community Manager, Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or relevant role

Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level

Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)

High proficiency in mastering new software systems

Demonstrated self-starter experience

Experience delivering client-focused solutions to customer needs

Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail

Excellent listening, negotiation and presentation abilities

Strong verbal and written communication skills

BA/BS degree or relevant experience

2 - 3 years of professional experience Benefits

Salary Range: $45,000 - $70,000, depending on experience

Starts part-time, with opportunities to transition to more hours and a full-time position

Full-time benefits include health insurance, commuter benefits, and 401K