IT Support Engineer Intern

Internship

Description

At R3, we are committed to providing our clients with best-in-class solutions for all of their IT needs. We are relentless in our pursuit of excellence and dedicated to providing our clients with unsurpassed quality, service, and value day in and day out. As we continue to grow and innovate, we are seeking passionate and dedicated individuals to join our team. If you’re ready to join our mission of setting the standard for IT excellence, we are looking for a dedicated IT Support Engineer Intern to join our team. Kickstart your IT career with a dynamic, hands-on internship at the heart of a fast-paced Managed Service Provider (MSP) environment.

As an IT Support Engineer Intern at R3, you’ll be immersed in a rotational experience that gives you exposure to the full spectrum of IT support—ranging from hardware configuration and depot operations, to help desk troubleshooting, and real-world, on-site field services. You’ll work side by side with seasoned engineers and technicians, gaining practical skills, professional mentorship, and insight into multiple career paths within the IT industry. Whether you’re passionate about systems, support, or fieldwork, this internship is designed to help you discover where you thrive.

Responsibilities:

Configure, image, and deploy desktops, laptops, and mook, let me bile devices for new and existing users

Perform basic hardware diagnostics, maintenance, and repairs

Assist in managing inventory of IT equipment, peripherals, and parts

Provide first-level support to internal users via phone, email, or ticketing system

Troubleshoot technical issues related to hardware, software, printers, and connectivity

Document incidents, solutions, and user interactions in the ticketing system

Participate in on-site support tasks such as equipment installations, cable management, and infrastructure troubleshooting

Help maintain an organized and efficient IT workspace, including depot and field tools

Collaborate with team members on internal IT projects and process improvements

Support IT documentation efforts by updating guides and support materials

What you’ll gain:

Hands-on experience with computer hardware, imaging, and deployment

Exposure to help desk operations and customer support workflows

Field service skills, including on-site diagnostics and installations

Familiarity with troubleshooting tools, IT processes, and best practices

Mentorship from experienced IT professionals

Practical communication, teamwork, and problem-solving experience

Requirements

Who you are:

Currently pursuing or recently completed a degree in IT, Computer Science, or a related field

Curious, proactive, and excited to work across different areas of IT

Comfortable working with hardware and software in a hands-on environment

A strong team player who communicates clearly and collaborates well with others

Abel to troubleshoot problems independently, but knows when to ask for help

Detail-oriented with solid problem-solving skills

Open to occasional travel for on-site support (if applicable)

Bonus: Familiarity with Windows/MacOS, basic networking, or a ticketing system

Additional details:

This is a part-time internship opportunity

Hours are flexible, typically around 15-20 hours per week, and scheduled during our core business hours (8:00AM-6:00PM EST)

This is an on-site role based at our headquarters in Frederick, MD, so applicants must reside within commuting distance

This internship is paid, with compensation based on experience

R3 is an equal opportunity employer. It has been and will continue to be a fundamental policy of R3 to not discriminate on the basis, of race, color, religion, gender, gender identity, pregnancy, marital status, sexual orientation, age, national origin, alienage or citizenship status, veteran or military status, disability, medical condition, genetic information, or any other characteristic prohibited by federal, state, and/or local laws. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignment, benefits, and termination.

Salary Description

$15.00- $20.00/hour