Reservations Manager

Leading Destination Management Company is looking for an experienced Reservations Manager to serve as a sales driver and main point for key accounts while leading and motivating the reservations team.

This is a hybrid role in Cape Town. Salary is negotiable on experience plus benefits.

Requirements:

• Experience leading a Reservations Team for at least 5 years for an inbound tour company/destination management company

• Excellent knowledge of Southern and East Africa

• MS Office, Tourplan and Wetu

Duties include:

• Maintain excellent customer/client relationships

• Deliver on and exceed sales targets as per business expectations

• Monitor the quoting and operational accuracy of the team

• Ensure operational excellence daily

• Monitor workload distribution

• Oversee quotation checks and conduct spot checks, as well as create cost and margin awareness

• Guide the team to achieve goals

• Build up and maintain a high level of motivation and team spirit

• Be approachable and supportive

• Demonstrate an understanding of the concepts cost, profit, net and gross selling prices

• Be aware of our competitors’ products

• Travel occasionally on educational and familiarization trips to Southern Africa, report back and provide training to the team

• Demonstrate excellent communication skills and customer care

• Support the decision-making process of management by giving input