Travel Team Leader

Leading Destination Management Company is looking for a Team Leader to support the management of a team of Destination Specialists. Lead the team to operationalize agent requests seamlessly and continuously improve service standards. Successfully quote and operationalize profitable tour products for existing and new clients.

This position is based in Windhoek, Namibia.

Requirements:

• Matric

• Relevant tertiary qualifications (advantageous)

• Min of 5 years of Leadership experience in Destination Management Company

• Tourplan experience

• Leadership experience

Duties include:

• Effectively cost products

• Utilise expertise to improve in conjunction with GM the team’s operational excellence

• Pass on Tourplan knowledge to the team via training/coaching sessions

• Understand the market and margin control

• Quote and design successful, creative itineraries and proposals

• Capture and confirm bookings in Tourplan

• Negotiate with suppliers

• Continuously and proactively monitor client feedback and improve operational processes

• Follow up on own quotes as well as assist in monitoring the team’s quote overview

• Ensure the team is up to date with regards to new product, product development, news and changes relevant to the groups team

• Support groups and procurement in a seamless process from negotiating to loading rates in Tourplan