Service Advisor

Job Details

Bill Knight Ford - Tulsa, OK

Full Time

Description

Start your career one of Oklahomas premier family owned automotive groups. Bill Knight Ford has been awarded 11 consecutive Presidents awards from Ford Motor Company for outstanding performance and customer service. We have created an environment built on low turnover and long tenure. With over 330 employees in the Bill Knight Automotive family there is plenty of opportunity for advancement. Our automotive group includes Bill Knight Ford, Bill Knight Lincoln, Volvo Cars of Tulsa, Bill Knight Mitsubishi, Bill Knight Ford of Bartlesville and Bill Knight Ford of Stillwater. Come join the winning team at Bill Knight Ford.

BENEFITS:

What We Offer

401(K)

Paid Holidays

Paid Vacation and Personal Days

Health, Dental and Vision insurance for you and your family

We pay 60% of premium

Life Insurance

Discounted Vehicle Purchases

Career advancement opportunities, promote from within

Great learning environment for Technicians looking to grow their career

Continued education, manufacturer hands on and web based training

Clean and professional work environment

RESPONSIBILITIES:

Assist customers with requests for repair and for maintenance service to ensure that the vehicle is fixed right the first time.

Focus on ensuring customer satisfaction, getting results, getting details right, and displaying professionalism and integrity

Complying with safety and environmental programs and practices

Anticipating customer needs and seeking solutions to satisfy customers, achieving or exceeding sales and service goals, showing concern for all aspects of the job no matter how small

Obtains the customers written approval on all repair orders at the time of the write-up or when closing additional add-on sales.

Inspects every finished repair order for proper completion, pricing accuracy, and legibility.

Meets or exceeds goals for add-on sales.

Qualifications

REQUIREMENTS:

Has an approachable style; fosters open communication through active listening

Excellent customer service skills & ability to present recommended repairs in a professional manner

Ensure customer satisfaction and loyalty

Strong teamwork skills

Willing to submit to a drug screen & background check

Must have clean & valid driver's license