Assistant Manager - Plaza

Job Description

Job Title: Assistant Manager

General Job Description:

The Assistant Manager is responsible for working with the site manager to help oversee day-to-day parlor operations. Team member must have strong leadership skills and ensure compliance with company policies and gaming regulations. Provide excellent customer service to guests and support our customer care specialists.

Essential Job Duties:

Assist in maintaining daily safe balance and populate master safe sheet

Manage logbooks

Review jackpot paperwork for accuracy and make applicable corrections as needed

Ensure overall cleanliness of building, both indoors and outdoors

Process end of day paperwork

Drop-box collection and count

Allocate funds, including back up teller safe

Assist with new employee training & employee development

Direct, motivate, and coach employees

Enroll new players with players cards and explain card benefits

Promptly greet and visit with guests

Perform morning, night, and shift change cleaning

Serve alcoholic and non-alcoholic beverages

Educate guests on horse-racing, off-track betting, and HHR machines

Accurate cash handling in redeeming guest vouchers

Process and report jackpots

Fix machines that are down or nonoperational

Verifying the identification and age of guests

Monitor and promote responsible drinking

Conduct daily promotions and drawings

Balance bar, teller, and HHR drawers

Set simulcast channels on TVs and music controls

Stay current with TIPS training

Stock and clean bar

Maintain clean gaming floor

Regularly wipe down machines and chairs

Must be able to lift 50 lbs.

Must be able to stand on your feet for 80% of the time

Underlying teller/bartender Job Duties:

And all other duties as assigned

Full-time