Global Web Application Manager

Belimo is a global leader in the development, production and marketing of actuator solutions for controlling heating, ventilation and air conditioning systems. Actuators, control valves and sensors make up the company's core business.

JOB SUMMARY

The Global Web Application Manager is responsible for maintaining and further develop Belimo’s Global Web application (Magnolia CMS) in coordination with our implementation partners.

The Global Web Application Manager has responsibility for the implementation of product changes according to customer feedback and technical requirements. There has to be direct coordination between the Global E-commerce Application Manager (SAP hybris), the Global Web Application Manager (Magnolia), the product information management team (PIM/ MAM), the translation coordination team (across), the video team (moving image) and the Marketing Brand Team.

Determination / description of the needs in the form of a requirement specification. Description of business processes, workflows, and definition of technical specifications in cooperation with the relevant departments.

Engage with clients’ business and our marketing teams to understand key business goals and translate those to a Magnolia solution.

Introduction of the software and processes to the countries. Preparation of training documents and implementation of training courses.

Processing and solving Service Desk queries in coordination with key users and corresponding specialist departments.

Promotion and marketing of the application within the Belimo organization. Maintenance of a network with business (key user), specialist departments (BA, IT, translation, video team), and internal and external specialists.

COMPANY'S MISSION AND VALUES

The objectives of this position are fully integrated to the objectives of the Company’s Mission and Values. It is the responsibility of all employees to perform their duties in accordance with Company Policy.

REPORTING STRUCTURE

The Global Web Application Manager reports to the Manager, Business Applications and is a part of the Global Data Management team.

JOB RESPONSIBILITIES

Improve global reach and customer experience of Belimo Web presence.

Optimize customer experience based on Customer Feedback and Google analytics.

Work closely with Belimo Teams to identify project and applicationsynergies.

Maintain direct communication with internal and external customers regarding current products.

Ensure consistent user interaction.

Provide support and training for users.

Project coordination with software vendors, Belimo subsidiaries (AM/EU/AP) and Belimo departments

Maintain operations budget, report on contracts, and project status.

Govern Belimo's directive of "Enter data only once"

REQUIREMENTS

Bachelor's degree or equivalent job experience.

Service-oriented with an inner drive to solve customers issue (internal and external)

Proven experience in global application of a CMS system

Must have 3+ years of experience in an international company.

Software project experience preferred.

Technically savvy with a strong inner drive to succeed and high level of entrepreneurial spirit.

Willingness to take occasional business trips

We offer competitive salary & an excellent benefits package including performance bonus & an outstanding 401K Plan. Belimo is an Equal Opportunity Employer.