IT Support Technician (Field Dispatch - Tier 1)

Job Description

About Us

3C Technology Solutions is a fast-growing IT services provider, helping businesses across Ohio with innovative technology solutions. Founded in 2009, we have expanded to over 45 employees supporting 500+ clients statewide. Our team thrives in a culture built on trust, integrity, and commitment to excellence.

Why Join Us?

4-Day, 36-Hour Work Week - Enjoy better work-life balance

Hybrid Work Environment - Split time between home, office, and client sites

Competitive Benefits Package - Medical, Dental, Vision coverage

401(k) with Profit Sharing - Invest in your future

Career Growth - Training, certifications, and promotion opportunities

A pre-employment substance screening and a clean driving record are required.

Job Overview

As an IT Support Technician (Tier 1 Field Dispatch), you will be the frontline technical expert for our clients, providing onsite support for workstations, servers, networks, and software. You'll diagnose, troubleshoot, and resolve technical issues while ensuring top-tier customer service. This is an excellent opportunity for an IT professional looking to expand their hands-on experience in a fast-paced, client-facing role.

Key Responsibilities

Provide onsite IT support for workstations, servers, networking, and software issues

Respond to client calls and emails, diagnosing and resolving technical problems

Install and configure computers, network equipment, servers, and peripherals

Perform Windows and Mac OS troubleshooting and basic Linux server support

Troubleshoot and upgrade Microsoft SQL databases

Manage IT ticketing system (ConnectWise or similar) to log and track support requests

Maintain and update technical documentation and user training materials

Educate clients on best IT practices and software usage

Assist with IT hardware setup, upgrades, and disposal

What We're Looking For

2+ years of experience as an IT Support Technician, Help Desk Technician, or similar role

Strong knowledge of Windows, MacOS, and basic Linux environments

Familiarity with Microsoft Exchange, Active Directory, and Windows Server

Basic networking skills - Configuring routers, switches, and troubleshooting connectivity

Experience with RMM (Remote Monitoring & Management) tools preferred

Ability to work independently and manage multiple tasks efficiently

Excellent customer service, communication, and problem-solving skills

Ability to lift and install IT hardware when required

Preferred Experience (Not Required, but a Plus!)

Hands-on experience with ConnectWise or similar IT ticketing systems

Experience in an MSP (Managed Services Provider) or IT consulting environment

Exposure to virtualization technologies (VMware, Hyper-V, etc.)

3C Technology Solutions is committed to providing a safe and secure work environment for all employees, clients, and stakeholders. As part of our hiring process, all final candidates must successfully pass a background check and drug screening prior to employment.

The background check may include, but is not limited to, verification of employment history, education, criminal history, and professional references.

The drug screening will test for substances in accordance with federal, state, and local laws, as well as company policies.

Any offer of employment is contingent upon the successful completion of these screenings.

Failure to pass the background check or drug screening may result in the withdrawal of the job offer.

By applying for this position, you acknowledge and agree to these pre-employment screening requirements.

3C Technology Solutions is an Equal Opportunity Employer and complies with all applicable laws regarding background and drug screening procedures.

Full-time