Client Care Advisor

Client Care Advisor – Be the Heart of Our First Impression

Location: Greenville, SC

Job Type: Full-Time Onsite

Are you someone who thrives on meaningful conversations, listens with empathy, and loves guiding people toward solutions that make a real impact? If you're energized by helping others and want to play a key role in supporting seniors and their families, then the Client Care Advisor position at Comfort Keepers® is calling your name.

About Comfort Keepers®

Comfort Keepers is a trusted leader in in-home senior care. For over 20 years in the Upstate, we’ve been helping seniors thrive safely and independently in the place they love most—home. We're expanding our Greenville team and looking for a people-first professional to join us in elevating the human spirit.

Why This Role Matters

As our Client Care Advisor, you’re often the very first voice a family hears—whether they’re navigating a crisis or just starting to explore care options. You’ll guide them through our intake process with compassion, curiosity, and confidence, helping them feel heard, understood, and supported every step of the way.

What You’ll Love About Working with Us

A warm, family-first culture

Competitive pay and benefits

Paid time off + holidays

Medical, dental, and vision plans

401(k) retirement plan

Disability and life insurance

Ongoing training & professional development

What You’ll Do

Be the go-to phone contact for prospective clients and families

Listen actively, ask the right questions, and guide callers to the best care solution

Schedule and coordinate care consultations with empathy and efficiency

Complete all intake paperwork and onboarding documents with clarity and accuracy

Collaborate closely with our care and sales teams to ensure seamless service delivery

Track referral activity and follow up with leads to convert inquiries into clients

Participate in an on-call rotation to respond to incoming needs (clients and caregivers)

What We’re Looking For

A people person who enjoys conversation and genuinely listens

Strong written and verbal communication skills

Detail-oriented and organized, even in a fast-paced environment

Comfort using Microsoft Office and other digital tools

Ability to maintain confidentiality and professionalism at all times

High School diploma required (Bachelor’s preferred)

Valid driver’s license and ability to pass background and drug screening

Ready to Join Us?

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