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Job Description

JOB SUMMARY

Under the direction of the Program Manager, the Appliance Load Assistant will work closely with the Route Driver to meet the daily Appliance Pickup Appointments. They will serve as the principle point of contact with the customer, document pickups, while ensuring high quality customer service.

DUTIES AND RESPONSIBILITIES

Work as part of a two-man crew to safely remove appliances from the customer home.

Provide navigational assistance to the Route Driver, perform call-ahead to customers, document the pickup and removal of identified appliances.

Meet the established daily, weekly and monthly Key Performance Indicators for appliance pickup appointments

Maintain professional appearance.

Track and report pickups and deliveries using a mobile device with pick up routing application, and complete paperwork as required.

Collaboratively work with program manager and team to identify and recommend areas of process improvement

The ability to lift at least 75 pounds with manual equipment such as shoulder straps/shoulder dolly.

Perform work related duties as required

Qualifications:

Excellent communication, customer service, and interpersonal skills

Professional appearance

Proficient with mobile devices GPS and related mapping applications.

Exercises good judgment and maintains safety at all times

Ability to communicate with technical and non-technical individuals

Ability to work independently and with a team

Ability to learn and work with new technology (e.g. handheld data devices)

Ability to work flexible schedule, including evenings and weekends

Ability to bend, stoop, and reach

Ability to lift 75 lbs. or more and maneuver load safely.

Must be able to pass criminal background check and drug screening

High School Diploma or equivalent

MINIMUM REQUIREMENTS

Able to work in very fast-paced environment and meet deadlines.

Ability to communicate effectively with team members, supervisors, and customers

Knowledge and understanding of safe material handling

PREFERRED QUALIFICATIONS

1 year furniture or appliance delivery or loading and unloading

Valid driver’s license preferred, with a good driving record / motor vehicle report

Experience with Dispatch and Customer Management Systems/Databases

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Expected hours: 35 – 40 per weekCompany Description

SMS Group of Companies delivers creative HR Solutions for our industry allies in the Logistics / Supply Chain, Facilities / Property Management, Energy Efficiency, Quality Inspection, Advanced Manufacturing, and Hospitality industries. Our dedicated team of professionals manages the full cycle HR processes of administration, including sourcing, hiring, training, compensation of benefits, and all other employee relations. Apply at our Job Board at with a computer.

Submit your online application at

Full-time