Assistant Director, Student Services - Enrollment Management Group

Assistant Director, Student Services - Enrollment Management Group

Salary: Commensurate with experience

Benefits: Generous benefits include paid time off including holidays andvacation, retirement match, and tuition remission for employee anddependents. Details at

Location: Enrollment Management Group

Position Status: Full-time

Hours: Varied

Position Number: 241266/10-1046

FLSA Status: Exempt

POSITIONSUMMARY:

Under theprimary direction of the Executive Director for Student Services, the AssistantDirector will help coordinate the achievement of the Student Services Officeproviding a progressive and streamlined student experience to supportsuccessful enrollment, retention and completion of degrees. This position assists in providinginformation, essential services and seeks the removal of potential barriersimpacting the enrollment and retention of students. This position and assigned employees, serveto encourage continued progress increasing satisfaction, retention, completionand student success rates and improved revenue position of the University. Tasks include, but are not limited to,assisting incoming and current students and families with next steps tosuccessfully transition as a new student to the University, assisting withhigher level financial aid processes, engaging in proactive conversations toremove/prevent holds being placed on students' accounts and working withstudents identified as a potential at-risk of withdrawing, and leadinguniversity partners to develop and maintain efficient and effective transitionstrategies to streamline the processes. The staff of the Student Services Office will work to be an initial pointof contact for all students with an end goal of developing a one-stop shop toserve all students concerns and needs in collaboration with departments aroundcampus.

DUTIESAND RESPONSIBILITIES:

Oversee day-to-day operations of the Student Services Officeto provide high-quality, front-line experience for incoming and currentstudents and families that is representative of a quality DU education byproviding a welcoming, supportive and encouraging atmosphere. Responsibilities includecalling/meeting/emailing students to discuss potential next steps in theenrollment process, proactively resolving holds that would preventregistration, reviewing student eligibility and aid awards, assisting studentspotentially at-risk of withdrawing and trouble shoot issues that impact astudent's experience across the university both at the undergraduate andgraduate levels designed to enhance retention efforts.

Monitoring and responding to emails or messages sent topersonal and office accounts (), live chat, phone calls, Starfishand other applications designed to better serve Duquesne students.

Serve as primary point of contact with the Financial Aid andAdmissions offices. In addition,establish positive working relationships with offices throughout the universityto better serve and where appropriate refer students in a seamless manner. Offices include student accounts, studentlife, multicultural services, religious programs, health services, commuteraffairs and residence life.

Provide and maintain weeklysummary reports of interactions, accomplishments, challenges achieved by theStudent Services Office as a collective group.

Direct the implementation and on-going maintenance of auniversity transitions group with the goal of assisting incoming students andtheir families/support network with next steps to successfully transition as anew student to the University. This alsoincludes overseeing the implementation of the yearly FAST Lab in conjunctionwith overall FAST and working with various departments on campus to ensureappropriate customer service is met at all levels across the University.

In collaboration with the Executive Director, assist in thedevelopment and implementation of policies and procedures of services such asadmissions, financial aid, registration, residence life, student activities,health services and judicial affairs to better serve the university'sundergraduate and graduate students in support of the University mission. This will include providing writtendocumentation of university processes to be leveraged for possible futurepolicy changes.

Participate in student-centered events across campus, such asFAST and orientation, and on-campus enrollment events, such as DUQ Days,Admitted Student Days, group information sessions, and enrollment virtualevents.

Perform responsible publicrelations duties through contacts and associations with visitors, universityofficials and the general public.

Support operational andprocessing effectiveness for the entire enrollment division (UG admissions,Graduate Recruitment and Admissions, Financial Aid, Enrollment Marketing andCommunications, Military and Veterans, and Guest Services) and when necessary,perform back-up responsibilities for the various EMG offices to ensurecontinued service to prospective and current students and their families.

Supervise and onboard anyfuture student workers, such as work study, part-time and/or graduateassistantships. Assist with thesupervision and on-going training of enrollment counselors and serving as theday-to-day, primary office point person when the Executive Director is absent.

Performs other relatedduties as assigned to support the functions of a dynamic, team-orientedenvironment.

SUPERVISORYRESPONSIBILITIES:

Supervises student employeesonly. Guides work of others who perform the same work. May organize, setpriorities, schedule and review work, but has no responsibility to hire,terminate, reviewing performance or make pay decisions, e.g., Lead position.

REQUIREMENTS:

Minimum qualifications:

Bachelor's degree from an accreditedinstitution.

Minimum 3-5 years ofexperience in higher education admissions, financial aid and/or enrollmentmanagement environment

Prior experience with budget management responsibility and/orhandling of cash, credit card, or payment information.

Preferredqualifications:

Master's degreefrom an accredited institution.

Alternately, the successful candidate may possess any equivalent combination ofexperience and training, which provides the knowledge, skills and abilitiesrequired to perform the essential job functions. This includes, but is notlimited to, the following:

Highlydeveloped interpersonal, analytic, problem-solving, organizational andcommunication skills, including the ability to listen thoughtfully andrespectfully to a diverse population of constituents and stakeholders

Strongcommunication skills, both oral and written providing the ability toeffectively communicate with multiple internal and external constituents

Understandingof financial aid processes, procedures and policies

Attention todetail and accuracy while multi-tasking

Ability to exceedrecruitment goals, facilitate staff development opportunities, exhibitteamwork, model analytical & critical thinking, engage in creative problemsolving and demonstrate high levels of time management and organizationalskills.

Strongorganization skills

Knowledge andunderstanding of federal, states and agency-accrediting rules and regulationsas they pertain to higher education admission

Functionalknowledge of CRM, FAMS system (Slate/Banner/Ellucian preferred) and Starfish(student success platform)

A broadunderstanding of higher education processes and procedures, including sharedgovernance, strategic planning, resource allocation and budget management

Ensurescompliance with Federal and State laws pertaining to financial aid, affirmativeaction and FERPA

Proficiencywith PC, Microsoft Office tools, email and the Internet with the ability tolearn a variety of new technology systems; knowledge of COD, NSLDS, EDconnect,and CPS; familiarity with Starfish, Slate and Banner preferred

Ability to workwith diverse populations and sensitivity to the need of each individual to betreated with dignity and respect as it relates to diversity in general and theMission of the University specifically

Ability toprepare and maintain confidential data independently in accordance withestablished policies and procedures and exercise consistent discretion

Considerableknowledge of the laws, regulations and policies governing the operations of the University

Ability to createand maintain complex records and files

Willingness andability to work additional hours and weekends during peak enrollment periods

Ability to exceed recruitment goals,facilitate staff development opportunities, exhibit teamwork, model analytical& critical thinking, engage in creative problem solving and demonstratehigh levels of time management and organizational skills

NCAA requirements and competency isduly noted and required; as appropriate based on position responsibilities,upholds NCAA rules and regulations

Commitment to theUniversity's values of diversity, equity and inclusion, and recognition of theimportance of treating each individual with dignity and respect consistent withthe University's Mission. Demonstrated experiencewith, and understanding of, the broad diversity of the University community(students, faculty, staff and others)

Ability toestablish and maintain effective working relationships with the UniversityCommunity

Ability and willingness to contribute actively to the mission of the Universityand to respect the Spiritan Catholic identity of Duquesne University. Themission is implemented through a commitment to academic excellence, a spirit ofservice, moral and spiritual values, sensitivity to world concerns, and anecumenical campus community.

APPLICATIONINSTRUCTIONS:

Applicants are asked to submit a cover letter, resume, and contact informationfor three professional references.

Catholic in its mission and ecumenical in spirit, Duquesne University valuesequality of opportunity as an educational institution and as an employer. Weaspire to attract and sustain a diverse faculty and staff that reflectscontemporary society, serves our academic goals and enriches our campuscommunity. We particularly encourage applications from members ofunderrepresented groups and support dual-career couples through our chartermembership in thisregion's HERC (

We invite applicants for this position to learn more about our university andits Spiritan heritage byvisiting invited to campus for an interview may be asked about ways in which theysee their talents contributing to the continued growth of our community andfurthering its mission.

Duquesne University was founded in 1878 by its sponsoring religious community,the Congregation of the Holy Spirit. Duquesne University is Catholic inmission and ecumenical in spirit. Motivated by its Catholic identity,Duquesne values equality of opportunity both as an educational institution andas an employer.