Chief Operating Officer

Job Description

Description:

The Chief Operating Officer (COO) is a key member of the executive leadership team and reports directly to the CEO. This position is responsible for leading and managing the day-to-day operations of the YMCA to ensure excellence in service, delivery, fiscal integrity, staff development, and program impact. The COO helps shape strategic direction, drives operations results, and fosters a culture aligned with the YMCA's mission and core values.Requirements:

Key Responsibilities:

Strategic Leadership & Planning: Lead branch operations, align activities with YMCA’s strategic goals, and drive growth initiatives.

Operations Management: Oversee daily operations, ensuring high member satisfaction, operational efficiency, and program quality.

Financial Stewardship: Develop and manage budgets to achieve organizational goals, focusing on revenue growth and resource allocation.

Human Resource Leadership: Recruit, mentor, and develop senior staff, fostering a high-performance culture.

Risk Management & Safety: Implement safety protocols to ensure the well-being of staff and members.

Community Engagement: Represent the YMCA in community partnerships and foster relationships to enhance impact and visibility.

Technology & Innovation: Oversee the adoption of technology to improve service delivery and operational efficiency.

Reporting & Communication: Provide operational performance reports to the President/CEO and Board, ensuring transparency.

Qualifications:

Education: Bachelor's degree in business, management, or related field, or equivalent executive-level experience. Master's preferred.

Experience: Minimum of 8 years of executive-level experience (e.g., Executive Director, Operations Director) with proven success in team leadership and organizational growth.

Financial Acumen: Experience in fiscal oversight, budgeting, and financial planning to ensure long-term sustainability.

Operational Excellence: Strong organizational, analytical, and decision-making skills.

Communication Skills: Excellent verbal and written communication skills with the ability to build relationships at all levels.

Personal Qualities: Integrity, authenticity, and alignment with YMCA values of caring, respect, honesty, and responsibility.

* This job post is intended to convey essential information about the scope of the position. It is not an exhaustive list of responsibilities, duties, or qualifications.

Full-time