Back Office Technician - L1

Job Description

Title: Back Office Technician (L1)

Summary:

Technician would respond to scheduled assignments involving the imaging, pre-configuration, data migrations and application installation for Windows and OSX systems. This role also involves logistics of receiving, handling and sorting of computer and related peripherals products received from hardware vendors. This self-motivated candidate will follow defined account and departmental policies and procedures as described above.

Essential Duties and Responsibilities:

Imaging, pre-configuration, data migrations and application installation for Windows and OSX systems.

Logistics of receiving, handling and sorting of computer and related peripherals products received from hardware vendors.

Confers with management to assist development of service quality assurance processes and procedures

Work independently and report progress to your supervising manager

Education/Experience:

Technical authorization with CompTIA "A+" Certification a plus

Requires a technical background with at least 1 year of professional experience

Able to multi-task and prioritize multiple projects

Good interpersonal skills and organizational skills

Must be dependable and able to meet deadlines consistently

Should have the ability to work under pressure and be flexible to adapt to a changing environment

Troubleshooting and problem experience are helpful

Must possess excellent communication skills

General knowledge of Microsoft Office and Google App's

Must be experienced with a service ticketing database, IE: Remedy, HPSM, Service Now

Knowledge in one or more operating systems such as Mac OSX, Windows 10 is mandatory

Physical Requirements:

While performing the duties of this job, the employee is required to stand, walk, sit, and reach with hands and arms. The noise level in the work environment is usually moderate. Employee must be able to lift up to 50lbs to occasionally move heavy boxes and/or computer hardware.

Full-time