IT Analyst
Description:
Organization Description
There is no school like Aug Prep! In just its eighth year of operations, Aug Prep has been voted a “Best Place to Work” by its employees six times (in five of those years, there weren’t any other schools on the list!). What makes us so special?
Authentic Christian faith integration that puts kids first in all that we do
Exceptional academics. Since its inception, Aug Prep has exceeded or significantly exceeded expectations on ALL state report cards.
High expectations for students and staff
Outstanding resources and facilities, including 1:1 technology, a massive sports complex and two swimming pools
A focus on the whole child - mind, body and soul - through the arts, athletics and more
Aug Prep currently enrolls over 2,100 students. Our first four graduating classes earned over $50 million in college scholarships!
Key Characteristics: The ideal candidate radiates a love for Jesus, a growth mindset, and is driven to serve students from every walk of life.
Report Structure: The IT Analyst will report to the IT Manager and also work closely with third-party IT vendors.
Position Description:
St. Augustine Preparatory Academy is seeking an IT Analyst who can provide technical support to end users by troubleshooting problems, researching and answering questions, and maintaining staff and student workstations. The IT Analyst will serve as the first point of contact for users needing assistance, performing tasks assigned through the IT Service Desk and ensuring that tickets are resolved in a timely manner. An effective IT Analyst provides solutions to team members by identifying problems, investigating solutions, and guiding staff and students through corrective steps. An ideal candidate has a willingness to work in either campus with the potential for permanent placement at Aug Prep North.
Job Responsibilities and Roles
Diagnose and repair technology equipment and technical issues throughout the campuses
Maintain hardware inventory and tracking systems, including periodic reporting
Provide quick resolution and excellent customer service as the first contact to staff and students for technical issues
Model deep connection and belief in Aug Prep’s North Star, mission, and four pillars.
Provide and demonstrate clear vision, leadership, direction, and energy to the entire Aug Prep staff as it relates to technology used at Aug Prep.
Qualifications
High school diploma or equivalent
Commitment to continuing education with desire to complete an Associates or Bachelors degree in Information Technology or related field
Working knowledge of basic computer hardware and peripherals
Familiarity with Windows 10 and 11, ChromeOS, and Google Workspace preferred
Experience with PowerSchool, ManageEngine, and/or ThreatDown is a plus
Hands on experience with diagnosing and resolving basic technical issues
Ability to practice exceptional time management in a fast paced environment
Detail oriented. Strong organization and project management skills. Ability to meet deadlines and organize, prioritize, self-direct, and work both independently and cooperatively
Strong interpersonal, oral presentation, and written communication skills
A belief in the ability of every child and a commitment to ensure excellence for each student
Participating member of a local Church
Team player committed to the St. Augustine Preparatory mission and model
Lastly and most important, the candidate must demonstrate and possess the highest integrity and be able to live the values, beliefs, and culture of St. Augustine Prep
Non-Discriminatory Policy
St. Augustine Preparatory Academy is an equal opportunity employer and does not discriminate on the basis of age, race, color, sex, national and ethnic origin or any other basis prohibited by law when hiring, promoting, establishing wages, or providing benefits.
As a faith-based institution based on biblical principles, St. Augustine Preparatory Academy hires employees who agree with the school's Mission Statement and Statement of Beliefs and adhere to biblical standards of conduct.