Operations Manager

Requisition Number

128857BR

Location: Sibiu

Key responsibilities:

Coordinates with the transition team

Plans and monitors the resources deployment

Reviews the daily dashboards, staffing plan, work allocation

Governance adherence and interacts with the client with the objective to deliver target delivery model,

Ensures delivery predictability and enhance client satisfaction for the processes within the guidelines, policies and norms of Infosys..

Requirements

speak and write in German and English fluently;

Bachelor’s degree in relevant field, or equivalent experience

5+ years of management experience

Experience with ticketing system

Effective leadership skills, with a strong focus on operations and business processes

Able to identify key issues and creatively and strategically overcome internal challenges or obstacles

Clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization

Effective attention-to-detail and a high degree of accuracy

High level of integrity, confidentially, and accountability

Sound analytical thinking, planning, prioritization, and execution skills

Managing a complex shift pattern in a call center environment

A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills

We offer to the candidates:

unlimited contract;

language bonus;

private medical insurance;

meal allowance.

Role

Operations Manager

Interest Group

Romania BPM

Company

Romania BPM

Role Designation

295BOPSMGR Operations Manager