Customer Support Assistant

Company Description

About Us

At Property Soar, we are committed to redefining the real estate experience through innovation, dedication, and a deep understanding of market dynamics. Based in New Orleans, we focus on helping clients reach their property goals by delivering tailored marketing strategies that drive visibility, engagement, and results. Our team thrives in a dynamic, growth-focused environment where each member contributes to the company’s success.

Job Description

Job Description

We are currently seeking a Customer Support Assistant to join our support team. This role involves managing client inquiries, coordinating with internal departments, and ensuring each customer receives exceptional service. The ideal candidate is organized, reliable, and communicates effectively.

Responsibilities

Respond to customer inquiries via phone and email in a professional and timely manner

Assist clients with service requests, scheduling, and general information

Maintain accurate records of customer interactions

Coordinate with internal teams to resolve client concerns

Follow up with customers to ensure satisfaction and support after-service

Contribute to the improvement of customer service procedures

Qualifications

Qualifications

High school diploma or equivalent (Associate’s degree preferred)

Previous experience in customer service or administrative support

Strong verbal and written communication skills

Ability to multitask and manage time effectively

Familiarity with CRM systems and basic computer proficiency

Additional Information

Benefits

Competitive salary ($41,000 – $46,000 per year)

Opportunities for professional growth and internal advancement

Supportive and collaborative team environment

On-the-job training and skills development

Paid time off and standard company benefits