Support Manager

Easybrain is looking for a Support Manager to join our incredible team.

We develop mobile games and apps that are played by a huge number of people around the world.

We love what we do and realize it's impossible to create a cool product without high-quality communication and care for our users.

That's why we're looking for you!

What you’ll do: - Respond to user inquiries related to gameplay and technical issues; - Provide guidance on the functionality of our mobile apps; - Handle user reviews in the App Store and Google Play; - Gather and analyze statistics on user requests; - Help create FAQs and user guides; - Collaborate with the project team to resolve user issues; - Continuously improve and optimize support processes.

Who we’re looking for: - Strong command of English language (Upper-Intermediate or higher); - Advanced command of Russian language; - Clear, friendly, and professional communication style; - Responsible, proactive, and independent; - Detail-oriented; - A genuine love for mobile games.

It’ll be a plus if you have: - Previous experience in customer or user support; - Knowledge of additional languages (e.g., German, French, Japanese); - Familiarity with iOS and Android platforms.

Benefits: Besides the engaging tasks, support from experienced colleagues, challenge, and drive, we offer: - Full support in relocating to countries where our offices are located; - High-end market salary with performance bonuses; - All needed equipment; - Regular company events and monthly Friday meetings; - Social benefits (private medical cover, sports reimbursement, etc.); - Paid vacations, sick days; - English, Greek, and Polish online language classes; - Reimbursement for education and professional development.

Product Management