Fraud Monitoring Analysts

Nair Systems is currently looking Fraud Monitoring Analysts for our Qatar operations with the following terms & conditions.

Required Experience:

• Min. 3 years of experience in fraud monitoring, customer verification, call center, compliance roles.

• Practical knowledge of digital fraud threats (e.g., phishing, account take over, social engineering, mule accounts).

• Prior exposure to alert-handling systems or banking fraud case management tools is preferred.

• Customer service or transaction verification experience is highly valued.

Skills & Competencies:

• We are looking for skilled fraud analysts who will operate around the clock, ready to respond to any fraud incident being reported.

• Excellent verbal and written communication skills, especially for customer calls and internal coordination.

• Analytical and risk-oriented thinking to identify patterns and escalate effectively.

• Attention to detail for documentation, case tracking, and escalation notes.

• Ability to handle sensitive interactions with professionalism, especially under pressure.

• Comfort with working in a rotational shift setup including overnights, weekends or holidays.

• Team collaboration mindset, especially when working with compliance and fraud recovery teams.

Language Requirements:

• Fluent English is mandatory.

• Arabic is a strong advantage.

• Must be able to document and communicate clearly, particularly during urgent cases.

Educational Qualifications:

• Bachelor’s degree, based on Bank’s internal procedural requirements.

Key Responsibilities:

• Staff will work in rotating 8-hour shifts as part of a 24/7 fraud monitoring team, including weekends, public holidays and overnight.

• Handling fraud complaints / reports / cases reported by Bank Customers through reporting channels

• Handling fraud complaints / reports / cases received from other financial institutions by following internal procedures

• Monitor and handle real-time fraud alerts generated by internal fraud monitoring systems

• Conduct first-level assessments on suspicious transactions across various banking channels. Use bank systems to investigate cases, account activities, identify suspicious activities and take urgent preventive actions.

• Whenever necessary, contact customers to verify transactions and gather details; escalate unresolved or suspicious activity to permanent staff.

• Accurately document customer responses and fraud handling actions in internal case management systems and registers.

• Escalate confirmed or complex fraud cases to supervisors or designated fraud recovery staff for further investigation. In the cases where a confirmed fraudulent activity is detected, the analyst will refer the details to the core Fraud Control team to perform detailed investigations, STR reporting, regulatory communications

• Receive, handle, document and redirect fraud case–related queries and reports from:

• Internal stakeholders (e.g., operations, call center, compliance);

• Correspondent or beneficiary banks;

• Regulators (under supervision or by referring to authorized staff).

• Maintain full compliance with data protection, confidentiality, and information security standards.

• Follow up on fraud case updates, ensuring cases remain active until resolved or closed.

• Contribute to identifying emerging fraud patterns or common attack vectors.

Joining time frame: 2 weeks (maximum 1 month)

Should you be interested in this opportunity, please send your latest resume in MS Word format at the earliest at