Senior Customer Experience Representative

Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in.

Building on our success of scaling operations in North Macedonia to 600+ people over the last 15 years, we are thrilled to announce our expansion into Kosovo! This is an English speaking role to support our US Partners.

The Problem To Solve

Support our restaurant partners by streamlining their internal operations so they can focus on their core strength - preparing and delivering great food! You’ll onboard our new customers to our Phone product and serve as a key point of escalation, ensuring seamless and exceptional customer interactions throughout their experience with Slice!

The Role

Join us as a Senior Customer Experience Representative at one of the world’s most dynamic, mission-driven tech companies! In this role, you’ll be the dedicated point of contact for new customers joining our Phone product, ensuring a smooth transition and quickly resolving any challenges they encounter along the way. You’ll onboard new customers, handle inbound calls, process orders, and leverage our internal systems to guarantee seamless, accurate order transmission to our restaurant partners. By collaborating with teams across the company and building strong relationships with our shop partners, you’ll help deliver exceptional results and fuel success. This is an exciting opportunity to step into a senior rep role at Slice and make a tangible difference from day one!

The Team

We're a team full of high-energy individuals who are problem solvers, data driven, and able to remain stable under tight deadlines and competing priorities. We exist in a high growth environment in a fast-paced organization looking for individuals who are self-motivated team players willing to always find the way forward!

Please note this is a full-time, on site position [40 hours/week]. Each shift is 8 hours long and takes place during the evening or night (2nd and 3rd shifts). All shifts are scheduled between 4 pm and 7 am.

The Winning Recipe

We’re seeking individuals with a positive and upbeat attitude and who sees every case as a new opportunity. Key qualifications for this role include:

3+ years experience in with an Account Management, Customer Support or Customer Success role

Excellent verbal and written English communication skills

Demonstrated experience in cross-functional collaboration and teamwork to effectively identify, address, and resolve complex issues

Proficiency with Google Workspace tools would be ideal

Proven ability to quickly learn and adapt to new browser-based systems

Ability to remain calm and composed during high-pressure situations

The Extras

Working at Slice comes with a comprehensive set of benefits and competitive salary

Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.

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