Continuous Improvement Specialist

Position Summary

The Continuous Improvement Specialist will be responsible for implementing and rolling out initiatives across all sites, working closely with SVPs, GMs, and site teams to ensure adoption of best practices and sustainable operational improvements. This role will drive change management, monitor progress, and empower sites to take ownership of ongoing improvements.

Job Responsibilities

Identify site level best practices to translate business goals into site level actions that address business needs.

Translate business goals into site level metrics to identify areas of improvement by site.

Identify solutions to address the site level areas of improvements through site involvement to identify best practices across the sites and service lines.

Work with the sites, and cross functional groups as needed, to create a solution that can be rolled out across all sites by business lines.

Effectively design and communicate the necessary changes needed, adapting the message to the current levels of each site. Develop and drive implementation schedules with the sites to meet business deadlines and targets.

Convert business priorities into an actionable timeline for implementation of initiatives, incorporating the sites’ capacity for change.

Hold sites accountable to timeline and project schedule.

Utilize change management toolset to drive buy in and adopt new processes to ensure timelines are met.

Be a hands-on leader driving buy in and adopting the new process at each site.

Actively work with the sites to iterate on the process to meets the sites abilities and needs.

Foster a culture of continuous improvement through effective change management.Resolve conflicts that arise through the implementation of the new process and identify solutions.

Driving initiatives while balancing pushback, knowing when to push for change vs. when to leave processes alone.

Utilize contemporary tools to monitor and track the progress of the rollouts and measure impact of the changes to the business.

Utilize project management tools to ensure everyone has visibility to schedules and expectations.

Utilize tools such as PowerBI to create processes for teams to proactively track progress toward the goals by site.

Build tools to monitor performance by site and tie it back to site level financial data and business goals.

Performs work under minimal supervision.

Handles complex issues and problems and refers only the most complex issues to higher-level staff.

Possesses comprehensive knowledge of subject matter.

Excellent business partnering and interpersonal skills. Able to establish rapport with individuals from diverse backgrounds and experience.

Able to measure and meet assigned KPI’s such as:

Reduction in process cycle times-Days to invoice.

Compliance with CRM entries vs PO terms.

Adoption of new processes across all sites.

Other duties as assigned

Required Experience and Qualifications:

Bachelor’s degree in related field and a minimum of 5 years of experience or a mix of education and experience.

Experience with project management, especially managing projects across multiple sites and stakeholders within the organization.

Operating experience working cross functionally within an organization.

Familiarity with project management tools like Power BI, Smartsheet, and Microsoft Projects.

Demonstrated ability to manage stakeholders, communicate effectively, and deliver results in complex environments.

Experience influencing multiple stakeholders to align common goals and objectives.

Demonstrate ability to manage project timelines.

Critical thinking skills.

Collaboration and Flexible and innovative; the ideal candidate brings a positive, high-energy attitude with strong customer service skills.

Excellent organization skills.

Excellent verbal and written communication skills. Able to tailor communication style with all levels in the organization.

Who we are!

RESA Power is a dynamic, people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety, performance, and compliance of electrical distribution systems. With a track record of long-term partnerships and excellence in customer experience for nearly a decade!

Our Mission

Ensure reliable and safe mission-critical power across our customers’ electrical infrastructure lifecycle.

Our Vision

To be the premier, first-choice, trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.

Core Cultural Competencies

We do it right

We pride ourselves on our integrity and expertise. We don’t cut corners.

You perform job responsibilities safely, efficiently, and thoroughly all day, every day.

You conduct yourself professionally, ethically, and honestly.

You display sound judgment and decision-making skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.

You are on time and preplan time off.

You produce a quality product.

We are customer driven

Our number one concern is our customers and our long-term relationships with them prove our dedication.

You approach job responsibilities with enthusiasm, professionalism, and in a customer focused manner.

You promote goodwill by handling all contacts (example: coworkers, management, vendors, customers, etc.) with respect, courtesy, cooperation, attentiveness and following instructions from management.

We focus on growth

We are dedicated to growing the company and our employees.

You understand & apply your knowledge of techniques, policy, procedures, equipment, and skills involved in the job.

You seek out new assignments and assume additional duties.

You seek to expand your abilities (certifications, continuing ed, OTJ experience, etc.).

We solve problems

Every day is different, so we need to be innovative, decision makers, flexible and adaptable.

You efficiently and thoroughly complete assignments.

You perform work assignments independently.

You propose new ideas and find better ways of doing things.

We get it done

We are efficient, reliable and no nonsense. We work hard, but we also play hard.

You follow through on commitments in a timely way.

You produce easily understandable and accurate reports that meet customer and/or Company expectations.

You actively listen. You seek advice and help as appropriate.

You can effectively deliver messages to a variety of individuals (RESA employees, vendors, customers, etc.).

We build strong relationships

Our leaders are servant leaders. We provide you with the support of a well-run company, but the connectedness of a family. We collaborate with each other and our customers.

You collaborate to create the best solutions for each other and our customers.

You build strong relationships within the team, across RESA departments and locations and with customers and vendors.

Additional Information

Travel: 0-20%

Job: Full-Time

Location: Remote

Compensation: Pay ranges from $93,800-$115,000 yearly (depending on experience).

Relocation: Relocation assistance is not available.

Benefits: Full benefits including medical, dental, vision, company paid life insurance, anniversary bonuses, Employee Ownership Plan, matching 401k, and paid time off.

Application Details: The position will stay open until filled - seeking one FTE. Apply via job postings on job boards or from the company website.

Physical Demands: Occasionally lifting 25lbs. Position sits completing computer and phone work.

RESA Power is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status.