Service Advisor

Automotive Service Advisor

New Bern Auto Group is looking to expand our team to assist with our growing customer base. We are looking for individuals who are organized and detailed with a strong customer service base. The Service Advisor will act as a liaison between customers and technicians. Communicate with customers to determine their vehicle issues and repair timelines. Provides technicians of accurate symptoms to properly diagnose vehicles. Our ongoing training programs and managers who work side by side with you help ensure your success and growth in the automotive industry and our company. We provide an excellent work environment with investments in our employees and facilities.

The candidate must possess above average customer service and communication skills.

What We Offer

Competitive Pay Plan

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Employee vehicle purchase plans

Family owned and operated

Long term job security

Health and wellness

Flexible Work Schedule

Discounts on products and services

Service Advisor responsibilities:

Meet and Greet customers and perform an initial write up

Communicates with customers throughout the day

Consult with technicians regarding necessary repairs and maintenance

Use your knowledge of our products and services to sell and provide in depth explanation of features and benefits

Answer questions about service scheduling, completion times, drop off and pick up of customer cars.

Managing Department workflow and scheduling

Maintaining a positive customer relationship to ensure repeat business

Making sure all customer's invoices match estimates and process payment for invoices

Applicant qualifications:

Quick learner in computer operating systems

A strong understanding of automotive technology and the auto industry

Excellent customer service, interpersonal and communication skills.

Goal Oriented