Customer Service Representative - Logistics

Do you want a great work/life balance? AIMS Advantage is currently hiring customer service representatives in the logistics field for a 3 day work week position. Still get 36 hours per week, while enjoying 4 days off!

AIMS Advantage is a local employment agency that has been helping people find great jobs in the Grand Rapids and surrounding areas since 1995. We focus on helping people find permanent, long-term & temporary positions at some of the best companies in the area. This position is temp-to-hire and the ideal candidate will have previous experience in administrative work within a fast paced environment.

Shift Available:

Friday - Sunday 5:00pm - 5:30am

AIMS advantage is looking for an experienced, motivated, and reliable administrative support employee at a well known Logistics company located in Spring Lake, MI. All positions are full time and temp-to-hire.

Job Description

The customer service position is responsible for the clerical duties necessary in shipping and receiving operations which can include: phone calls, emails, processing paperwork and filing. To maintain positive customer relationships and handle customer issues with speed and professionalism. Knowledge of several computer software applications is critical to data entry, keeping the flow of material moving efficiently in and out of the warehouse and troubleshooting customer related problems. Coordinating truck placement with drivers and providing accurate paperwork to forklift operators to coordinate material movement. Support personnel must be able and willing to help out where necessary to prevent warehouse issues.

Responsibilities

Answer and direct phone calls

Communicate clearly with other facilities

Manage email flow

Manage appointment schedule- manage inbound loads, verify appointments for proper delivery address and products

May need to coordinate trailer offloads so product is received in a timely fashion to meet deadlines

Check in and out over the road drivers and shuttle drivers, verify paperwork is accurate

Receive and ship loads at the customers direction

Reject trailers

Dispatch carriers

Data entry

May need to complete switch list

Seal trailers

Complete bill of lading's (BOL) for outbound material

Process receipts

Respond to customer inquiries

Proactively provide information to customers when issues occur

Process, sort and distribute inbound and outbound paperwork

Create orders and spreadsheets

Keep proper record of process over the road shipments

Photocopy, scan, file and or fax documents

Knowledge of applicable software: Maves, SAP, Yardview, AX, Excel, Word

Assist forklift operator by making labels, re22's, and getting scan numbers

Complete receipt processing

Follow up with late appointments and problem solve

Prepare for audits

Move small boxed materials delivered by a LTL carrier, that do not require a dock door, inside the gated area.

Check materials and labels if they do not match the BOL's

Scrap reports

Trouble shoot product issues, inventory discrepancies and computer issues

General office cleaning of desk, refrigerator, organizing paper placement in office

Handle miscellaneous issues as they occur

Follow all safety and security procedures

Morale booster and team player