Hotel Operations Manager

Job Description

We are looking for an experienced hotel operations manager with solid leadership abilities who can grow with us. You will collaborate with our general manager to plan and oversee the hotel's daily operations and assume the GM's responsibilities in their absence. This position is responsible for managing employees and ensuring our guests have a 5-star experience with our services.

Collaborate with department heads and the general manager to develop an annual budget, and assess performance throughout the year, making modifications as needed to preserve profitability

Propose adjustments that will increase hotel profitability by assessing department performance and identifying issue areas

Verify that all local, state, and federal laws and regulations, as well as any business or brand-specific policies and procedures, are followed

Support the general manager in the daily operation of the hotel to ensure that all guest service standards are met

Empower the human resources department to increase efforts for turnover management, employee motivation, and employee growth and retention by providing support Qualifications:

3+ years of experience working in a hotel or the hospitality industry required

Have superb communication skills, organizational skills, and problem-solving skills

A proven record of experience managing a team, preferably in a hospitality role, is required

Must have a strong focus on putting the guest first with exceptional customer service experience

A high school diploma or GED, and a bachelor’s degree is required, preferably in hospitality management or a related fieldAbout Company

Find us in the Pearl District, surrounded by vibrant shopping and dining. Downtown Portland, Union Station, and cultural attractions like Powell's City of Books are within a six-minute walk.

Full-time