Regional Manager Multifamily

Job Description

Company Description

VILLAGE GREEN

Founded in 1919, Village Green is a diverse, people-first organization that has contributed to its multi-year Great Places to Work, Top Workplaces, and Best Workplaces in Multifamily designations, to name a few. We believe the accomplishments of any company are those of its people. As a result, all our associates receive the tools, training, resources, and opportunity to excel and become leaders in the industry. A career with Village Green is a strong investment in your future. So why wait?

Our 100-year history makes us one of the oldest and most experienced management companies with room to grow within the rising apartment industry. Job Description

As a Village Green Area Director, you will be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability, and long-term client retention.

This individual will also oversee and create an environment of ownership and accountability for a team of community/general managers responsible for delivering property management products and services to our clients with a focus on exceptional customer service. A regional director must be adaptable and is always looking to motivate and inspire others to do their best.

Qualifications

Supervises property operations to ensure that standardized practices and procedures are in place

Participates in the hiring process for key site positions

Trains evaluate and appropriately discipline all direct reports. Conducts timely reviews and ensures appropriate/adequate staffing

Evaluates monthly financial statements and oversee routine reporting to ownership or supervisors

Reviews payables, payroll, contracts, employee evaluations, market surveys, and monthly marketing plans

Resolves resident issues that cannot be managed at the site level

Develops annual business plan for each site, including marketing goals, staffing levels, rent levels, and general performance goals and objectives

Prepares annual operating budgets

Oversees capital improvement projects and renovations and prepares and implements phasing and execution of 5-10 year capital plans

Adheres to established policies related to fair housing

Communicates with co-workers, management, residents, vendors, and all outside contacts in a courteous and professional manner

Maintains confidentiality of co-workers, management, owners, past and current residents, vendors, and all outside contacts

Performs Property Manager duties during times of unfilled positions if necessary

Assists Property Manager in establishing team environments and goals at sites

Assists other Regional Directors in evaluating marketing/staffing/performance issues on properties outside of the immediate portfolio

Assists in various special projects as they arise when the Vice President requests, i.e., updating operations manuals, proposing new format for employee incentives, assisting in developing new policies and procedures, etc.

Participates in the due diligence process for new acquisitions, including market assessment, physical inspections, lease audit, staffing and rent level recommendations, capital improvement recommendations, etc.

Oversees property dispositions through due diligence and closing process

Determines the new interest rate annually and revises the security deposit interest forms, if required

Conducts Area Directors checklist monthly and safety checklists as required

Performs weekly, monthly, and sometimes daily communications with owners. Such communications in weekly marketing updates, recommendations, monthly owners letters, and annual business plans

Must stay knowledgeable of all local markets/comps and trends

Monitor income and operating expenses to meet budgetary goals and increase net operating income, if applicable

Teaches designated Village Green classes when required

Ensures that all interior and exterior areas of the property are litter free, clean, and presentable when visiting sites

Inspects Priority One areas when doing site visits to ensure curb appeal standards are being followed

REQUIREMENTS

Bachelor’s degree preferred

Previous experience in property management with multi-site responsibilities at either the Property Manager or Area Director level

This position will require up to 75% travel within multiple states

Working knowledge of property management software to read and understand site-generated reports helpful

Must be a self-starter with the ability to work independently

An organized and efficient individual with the ability to handle multiple tasks and prioritize effectively

Requires strong “people” skills, i.e., tact, discretion, ability to motivate through words, ability to develop strong teamwork

Requires strong supervisory skills; ability to make goals and deadlines clear and provide direction when necessary

Ability to think globally while keeping long-term goals in mind

Logical problem-solving abilities and ability to communicate effectively

An excellent understanding of accounting practices and procedures with prior work experience in financial analysis

Intermediate skill level in Microsoft Word and Excel programs

Additional Information

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. Our locations are drug-free and pre-employment drug tests and physicals are required. Background checks are also required before employment begins.

Full-time