Groups Coordinator

Duties and Responsibilities

· Assist Groups team in providing exceptional coordination of Group Blocks & Reservations.

· Responsible for responding to email and phone group inquiries, general reservation calls, and assisting other departments as assigned.

· Provide excellent sales presentations on the phone and in writing.

· Provides accurate documentation.

· Conduct oneself in a professional manner and use proper etiquette and language at all times.

· Maintain department performance standards.

· Maintain current awareness of new procedures, memos, and department objectives.

· Communicate with management regarding any issues related to customers, equipment, and escalated situations or problems.

· Operate all equipment as instructed and for its intended use.

· Performs other duties as assigned.

Qualifications

· Associate’s degree or equivalent work experience required.

· Must be detail oriented.

· Excellent verbal and written communication skills are required.

· Intermediate knowledge of Microsoft Office products is required.

· Ability to communicate technical and service job expectations effectively and professionally.

· Must be able to work weekends and some holidays.

· This is a homebased position.