Desktop Support

Role: Desktop Support

Location: Atlanta, GA / New York City, NY / Windsor, CT

Experience: 5+ years

Key Skills: Deskside Support, imaging, Pix boot, SCCM, Intune, Autopilot, Bitlocker.

Mode Of Hire: Full-time

Skills Required:-

Deskside Associate Level 1.5 with experience in imaging, laptop/desktop troubleshooting, resolving printer issues, shipping, field service, and receiving equipment.

Must have over 4 years of experience in deskside support.

Imaging using Pix boot, SCCM and Intune.

Experience in resolving all End user issues related to Hardware/Software issues

Experience with BitLocker, MFA & Google DUO.

Experience with Autopilot.

Experience in resolving Level 1 / Level 2 password, access & general laptop issues.

Must have experience supporting hybrid/remote users in a large enterprise environment.

Graduation or equivalent degree is mandatory.