Customer Support Systems Analyst

Job Description

We’re looking for a detail-oriented, tech-savvy professional to join our Customer Service Operations team as a Customer Support Systems Analyst. This role ensures the systems and tools used by our service teams run smoothly, are optimized, and provide great experiences for both customers and employees.

What You'll Do:

Supporting, configuring, and optimizing customer-facing systems (e.g., IVR, CRM, Chat)

Acting as a liaison between business users and IT

Troubleshooting system issues and managing escalations

Working with cross-functional teams on feature enhancements and releases

What We're Looking For:

3–5 years in business systems or tech support roles

Strong communication and analytical skills

Experience with Twilio, Salesforce, or Sitecore preferred

Bonus if you’ve worked in a utility or regulated environment

Why You’ll Love This Job:

Hybrid flexibility (Tues–Thurs in office, M/F remote)

Collaborative, mission-driven team

Opportunities to innovate and grow your skill set

This is a long-term temporary position expected to last a minimum 6 months and it may become a permanent role.

Salary: $50-$70K (BOE)

HTSS is a full service staffing and recruiting company based in the Lehigh Valley. We have successfully provided our clients with top talent since 1993.

Hybrid remote