IT Support Analyst

Job Description

Robert Half is seeking multiple IT Support professional for a contract opportunity in Albuquerque, New Mexico.

This role is onsite.

The IT Support Professionals responsibilities include but are not limited to:

Perform functional and technical information systems support for assigned department:

install and maintain application software and end user devices such as personal computers, laptops, tablets and smart phones; maintain and administer computer systems and applications; provide technical support and assistance to department end users and perform a variety of analytical duties relative to assigned area of responsibility. Candidate is expected to have fundamental knowledge of the technologies listed above and have a basic understanding of hardware, network and software fundamentals. Will receive a significant amount of supervision and on the job training.

Other duties as needed

Interviews are currently being scheduled, for immediate consideration please apply

The successful IT Support professional will have:

Two (2) year of customer service experience in any of the following areas:

• selection and configuration of end user devices

• installing, maintaining and troubleshooting PC's

• analyzing and assessing technological needs or software application analysis

Preferred Knowledge

• Basic theories and applications of computer science

• Basic principles and practices of applications systems programming

• Personal computer hardware and software components

• Basic methods and techniques used in the installation, troubleshooting and maintenance of software applications

• Basic methods and techniques used in the installation, troubleshooting, upgrading and problem resolution of information systems

• Possesses basic ITIL knowledge

• Operational characteristics of various computer programs, networks, software packages and programming languages

• Basic characteristics of various computer programs, networks, software packages and programming languages

Preferred Skills & Abilities

• Provide technical support for the implementation and maintenance of various software applications

• Create various reports, charts and other materials from multiple layers of data stored in databases

• Respond to and identify user needs and determine resolutions

• Learn methods and techniques of application development, system design and programming

• Learn to recommend, design, implement and install computer software applications

• Learn to apply a wide variety of computer programming languages

• Learn to detect, isolate and resolve application problems

• Learn to analyze and assess the technological needs of organizational groups

• Learn to install, troubleshoot and upgrade information systems

• Learn to evaluate, test, implement and support new operating systems

• Perform routine systems analysis duties

• Recommend appropriate technology to meet client needs

• Communicate clearly and concisely

• Establish and maintain effective working relationships with those contacted in the course of work

Background prior to employment required