Overview of the role
Seeking a highly personable, passionate and committed individual for a Barman position whose main focus would to be the beverage operations of The Gallery Club Lounge and the guest experience of VIPs.
Key Accountabilities
Always ensure the delivery of exceptional guest service, providing friendly, yet discreet and unobtrusive service in greeting, seating, and waiting on all guests
Handle, or relay to Club Floor Supervisors and Club Manager all guest and internal customer feedback, and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
Establish and maintain positive guest and colleague interactions with good working relationships
Conduct regular trainings to employees on preparation, service, and menu pairing related to the beverage menu
Ensure the highest level of Health and Safety and Hygiene are maintained, reporting employee and guest accidents, and responding properly to any hotel emergency
General Requirements
BS degree in Hotel and Restaurant Management or similar
Quick thinker, proactive, personable and eloquent
One year experience in the food & beverage industry, preferably as a host or waiter is also an advantage
Hard worker, committed and willing to go the extra mile
We are delighted to receive your resume for further consideration. We anticipate a large number of applications and will communicate directly with suitable qualified applicants.