Intake Resource Coordinator

Overview:

Reviews new referrals and consult requests with the sarcoma nurse navigator/attendings

Informs prior authorization team of new referrals and provides documents needed for verification of insurance coverage

Gathers external records, imaging, and pathology for referred and co-managed patients

Triages and tracks status of patient referrals, second opinions, “speak with the team” requests, and consults

Assists with scheduling appointments and scans for new and established patients

Assists with transferring imaging and records to outside institutions for established patients

Coordinates follow up of patients from outside institutions treated at NCH

Assists with quality improvement projects within the sarcoma program

Performs other administrative/provider support duties as assigned

Job Description Summary:

Coordinates and assists in the provision of health resources and services to clients.

Job Description:

Essential Functions:

Assists families in determining needed resources and services through a screening and triage process.

Answers questions and concerns of families and provides service referrals and scheduling.

Gathers referral and pre-admission information and completes all pre-admission data entry.

Identifies emergent or complex cases and seeks clinical review prior to finalizing the referral.

Collaborates with interdisciplinary teams to ensure efficient resource and scheduling services.

Utilize Electronic Medical Record and Scheduling software to assess the demand for services and the ability of current service capacities to meet the community’s needs.

Maintains confidentiality of all clinical and administrative information consistent with agency policy.

Education Requirement:

Bachelor’s Degree in relevant field, or equivalent experience, required.

Skills:

Strong skills in customer service, process improvement, data entry, and advanced computer skills, required.

Proficiency with EPIC, preferred.

Experience:

Customer service or other relevant experience, required.

Physical Requirements:

OCCASIONALLY: Bend/twist, Climb stairs/ladder, Flexing/extending of neck, Lifting / Carrying: 0-10 lbs, Pushing / Pulling: 0-25 lbs, Reaching above shoulder, Squat/kneel

FREQUENTLY: Standing, Walking

CONTINUOUSLY: Audible speech, Color vision, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"

R-14339