Customer Service Consultant - Asteron

About Asteron Life

Asteron Life has been supporting New Zealanders for nearly 150 years. We are here to help customers build bright futures and protect what matters most. We offer a range of personal, business and employee insurance products that can help our customers through just about anything life throws at you.

We work with our financial advisers, who provide expert insurance advice and match the right insurance needs to help our customers live life to the fullest, and our strategic partners who provide tools and information so customers can assess their needs and find the cover that’s best suited to them.

Asteron Life is part of Resolution Life, a global life insurance group who service over 1 million customers with superannuation, investments and life insurance policies in Australia and New Zealand.

We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, that will support your professional growth and reward your contribution.

The Opportunity

Join our dynamic team in Wellington as a Customer Service Consultant on a permanent full-time basis, where your exceptional skills will help us deliver unparalleled service to our customers! In this role, you'll go beyond meeting customer expectations by leveraging each interaction to add value and ensuring that every customer is understood, anticipated, and fulfilled. You'll utilise your extensive product and process knowledge to resolve conflicts swiftly and efficiently, while accurately recording all customer interactions to minimise errors. Show off your proactive call control and service techniques to manage complex calls and turn dissatisfied customers into happy advocates.

You'll be instrumental in achieving our Contact Centre KPIs, managing calls within call handling service standards, and contributing to our Grade of Service. By following best practice call guides and decision-making tools, you'll manage risks and champion our risk culture. Your daily work will exemplify customer-centricity, and you'll proactively suggest improvements to enhance our Contact Centre functions.

In return, we offer a hybrid working environment that balances flexibility and collaboration, fostering a fun and supportive team culture. You'll receive comprehensive onsite training during the first few weeks to set you up for success. If you have a background in contact centres and insurance, along with a knack for customer service, this role is the perfect fit for you. Take this opportunity to grow with us and make a real impact!

Your Story

We have adopted agile ways of working, providing a flexible environment for individuals to make a significant contribution to our success through the application of their skill and experience. To thrive in this environment ideally a candidate has the following attributes:

Proven excellence in Customer Service

Effective verbal and written communications skills.

Strong call handling resilience and objection handling skills

Ability to uncover issues quickly and confidently recommend an appropriate course of action

Sound computer skills with an ability to multi-task e.g. Excel, Word

Ability to learn and apply product and process knowledge quickly

Why Join Us?

At Asteron Life, we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:

Discretionary bonus scheme

Career pathways, including local and global mobility opportunities.

Leading Learning Platforms and support in professional development

Medical Plan and Wellbeing Programs

Life, Income Protection and Trauma Cover.

Accessibility and Checks

Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at .

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