Customer Service Specialist

About Asteron Life

Asteron Life has been supporting New Zealanders for nearly 150 years. We are here to help customers build bright futures and protect what matters most. We offer a range of personal, business and employee insurance products that can help our customers through just about anything life throws at you.

We work with our financial advisers, who provide expert insurance advice and match the right insurance needs to help our customers live life to the fullest, and our strategic partners who provide tools and information so customers can assess their needs and find the cover that’s best suited to them.

Asteron Life is part of Resolution Life, a global life insurance group who service over 1 million customers with superannuation, investments and life insurance policies in Australia and New Zealand.

We value diverse backgrounds and perspectives, foster an inclusive, collaborative and flexible working environment, that will support your professional growth and reward your contribution.

The Opportunity

Looking to take the next step in your career? Join our vibrant Wellington team as a Senior Customer Service Specialist on a permanent full-time basis! In this impactful role, you'll provide essential support to the Manager of Customer Service and Retention, ensuring the team delivers top-tier service and achieves their goals efficiently. Leveraging your extensive contact centre experience, mentoring expertise, and insurance knowledge, you'll handle complex queries, deliver coaching programs, and contribute to the retention strategy that strengthens our customer relationships.

To set you up for success, you'll undergo a comprehensive in-office training program during your first four weeks. Following that, you can enjoy a hybrid working arrangement with 50% office attendance per fortnight (2 days one week, 3 days the next). This flexibility supports collaboration and balance within our supportive and fun team culture. Insurance expertise is highly desirable, and proven skills in coaching, training, and mentoring are essential. If you thrive in a fast-paced environment where your ability to lead and uncover solutions shines, this role offers you an opportunity to grow while making a meaningful impact.

At the heart of this role is delivering excellence. You'll assist consultants in resolving escalated customer queries, ensure quality service audits are completed, and design impactful training programs for new and existing staff. With proven communication skills, resilience, and a knack for objection handling, you'll play a critical part in achieving service goals and creating an exceptional customer experience. Ready to elevate your career? This is your chance—apply today!

Your Story

Asteron Life has adopted agile ways of working, providing a flexible environment for individuals to make a significant contribution to our success through the application of their skill and experience. To thrive in this environment ideally a candidate has the following attributes:

Proven excellence in Customer Service

Experience in a Contact Centre environment

Experience in mentoring, coaching and/or providing feedback to colleagues.

Strong call handling resilience and objection handling skills

Ability to uncover issues quickly and confidently recommend an appropriate course of action

Sound computer skills with an ability to multi-task e.g. Excel, Word

Ability to learn and apply product and process knowledge quickly.

Why Join Us?

At Asteron Life, we provide a flexible work environment and access to a range of employee benefits that will support you both personally and professionally including:

Discretionary bonus scheme

Career pathways, including local and global mobility opportunities.

Leading Learning Platforms and support in professional development

Medical Plan and Wellbeing Programs

Life, Income Protection and Trauma Cover.

Accessibility and Checks

Before commencing employment in this role, you will need to provide two references, full working rights and complete police and credit checks through an online provider. As an equal opportunity employer strongly committed to working in a diverse and inclusive workforce you will be provided with any support or accessibility requirements throughout your interview process. Please feel free to contact our Talent Team directly at .

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