Collector

Collector

Grand Rapids, MI and surrounding areas

About Us:

Stenger & Stenger, founded in 1994 in Grand Rapids, MI, is a fast-growing, dynamic law firm specializing in creditors' rights across 9 states. Our mission is to provide the highest quality legal services while ensuring fair and compassionate resolutions for consumers. Our success is driven by the highly effective use of legal remedies by dedicated and motivated team members. The firm offers a friendly, fast-paced work environment and is committed to facilitating professional growth for top talent in our collaborative, supportive, and technology-driven workplace. Our vision of setting the bar together through compliant, effective legal collections is done through our core values of:

Hard Work

Innovation

Teamwork

Performance

Excellence About the Role:

We are seeking an experienced Collector located in the greater Metro Grand Rapids area, to join our growing team in retail consumer collections. If you enjoy working on a team in a fast-paced environment and have an interest in leveraging the latest in technology, the firm could be a good fit for you. Our Collections team collaborates with our clients, our legal team, and consumers to identify the optimal debt resolution solution for every unique situation. Our Collectors enjoy an excellent performance-based incentive compensation program in addition to hourly rates commensurate with individual experience. As a key member of our team, you will:

Handling inbound and outbound collections calls efficiently and effectively

Effectively analyzing customer accounts making sound decisions regarding repayment

Drive revenue by collecting payment-in-full and establishing repayment plans

Maintain and update customer files accurately

Closely follow collections scripts to ensure client expectations

Record all customer payments accurately

Notate all customer conversations and circumstances accurately

Interact effectively with all internal and external customers

Abide by all rules and regulations established by the FDCPA, FCRA and all state laws Our most successful team members share the following background and skills:

At least 2 years of experience in consumer debt collection

Bilingual (English/Spanish) Preferred

Excellent active listening, written and verbal skills

Determination to meet or exceed individual goals

Strong customer service skills

Exceptional negotiation skills

Independent thinking and practical problem solving Why Join Us?

At Stenger & Stenger, P.C., we foster a culture of collaboration and innovation, offering numerous opportunities for growth and development. Our team values dependability, strong work ethic, and a passion for achieving positive outcomes for our clients. We also offer:

Competitive compensation

Health, dental, and vision benefits after 90 days

401k retirement plan after 6 months of service

Paid holidays and generous time off

Firm provided life and disability insurance

Employee Assistance Program to help navigate life's challenges