Admissions Student Caller

This is a full academic year position.

Expected hours of work per week: 10

Work Location & Hours: Probasco; Mon- Fri; 3-9 pm, Sat 11-4 pm

OPPORTUNITY

Learn customer service skills and hone phone and office communication skills. DUTIES & RESPONSIBILITIES

The goal of a student admissions caller is to educate students about Covenant College both informatively and personally to guide students toward visiting campus or beginning the application.

The student admissions representative functions both as an ambassador of the college's vision and as a testimonial to the realization of that vision on campus.

The primary task of the student admissions caller is to make phone calls to prospective students and families on behalf of the college. Callers will occasionally write follow-up emails, texts, and handwritten notes.

If aptitude is shown, there are opportunities for an increased variety of tasks, including occasional tours, hosting overnight, and occasional visit desk coverage. Other duties and responsibilities include:

Be familiar with and appropriately record all communications in Slate

Occasionally participate in various roles for Admissions Events

Attend mandatory Admissions Caller training sessions

Follow all guidelines as specified in the Admissions Caller manual COMPETENCIES/REQUIREMENTS

Must be a Covenant student

Excellent oral (particularly over the phone) and written communication skills

Ability to communicate effectively with a variety of people

Strong initiative to complete tasks with minimal supervision

Robust relational and storytelling capabilities

Energy and empathy to engage prospective students and parents from a variety of backgrounds

Attend mandatory Admissions Caller training sessions

Follow all guidelines as specified in the Admissions Caller manual WORK ENVIRONMENT & SCHEDULE

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

Office work experience

Professional experience with over-the-phone communication WORK SCHEDULE

Work hours will primarily be scheduled from 3-9 pm Monday through Thursday and 3-5 pm on Friday with occasional Saturday afternoon shifts.

The expectation of about 10 hours per week.

Shifts will be scheduled no shorter than 1.5 hours with exceptions made when the class or athletic schedule cannot allow otherwise. RESUME SKILLS DEVELOPMENT (NACE Competencies required by employers)

Career & Self-Development including interpersonal skills and learning basic office skills that can be translated to many other workplaces.

Communication in the form of phone calls, emails, and text messages with students, as well as in-person interactions during visit events. Also communication with your manager!

Critical Thinking is in the form of learning problem solving when students ask you questions you don't necessarily know the answers to.

Global Literacy is displayed by interacting with students all over the country, and sometimes the world.

Leadership through leading by example in a team setting.

Professionalism by taking ownership of your schedule in a job that encourages you to take responsibility for your work.

Teamwork through working on a team that builds each other up and seeks to encourage each other in their work for the kingdom!

Technology by learning our CRM database and how to interpret student information. WORK HABITS (with the alignment of Core Values)

The College asks its staff members the following fundamental work habits:

Do good work. (Service, Diligence, Faithfulness)

Take ownership of your job. (Selflessness, Diligence, Resourcefulness, Enterprising, Creative)

Be punctual. (Service, Diligence, Integrity, Faithfulness)

Dress professionally and appropriately for your job. (Humility)

Make suggestions when appropriate. (Resourcefulness, Enterprising, and Creative)

Communicate openly and honestly. Seek to resolve differences in accordance with the scriptural patterns summarized in the Staff Manual policy on Fair Treatment as well as the Grievance and Appeals Procedure. (Integrity, Faithfulness)

Attend chapel services at least once per week, on average. (Integrity, Faithfulness)

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers and phones.

PHYSICAL DEMANDS

Sitting: Remaining in the seated position

Lifting: Raising or lowering an object from one level to another (includes upward pulling) 25-50 lbs.

Talking: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or to the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly