Call Center Representative

JOB SUMMARY

Are you someone with a genuine ability to promote an excellent customer experience

We are currently looking for friendly and dedicated individuals to join the Bartlett Dairy team. As a call center representative, you will be the initial point of contact and be a representation of the company’s character. You will be a liaison between the customers and all departments within the company. Your day to day will include supporting the needs of our valued customers by maintaining the highest degree of courtesy, confidentiality and professionalism while ensuring customer satisfaction, which is the heart of what we do. This is an excellent opportunity for those who thrive in a fast-paced call center, have an ability to handle customer inquiries, issues, orders all while finding satisfaction in helping others every day. If you are enthusiastic, reliable, and ready to make an impact, we'd love to hear from you!

This is not a remote or hybrid position. You will be working in a call center within our distribution center located in Jamaica, NY.

WORK SCHEDULE

Full time

10am - 6pm (schedule will vary during training)

Days Off: Sunday + 1-Weekday

Must be able to work every Saturday

BENEFITS

$18 -$19 per hour

$1,000 Sign-on bonus

Up to $2,600 Metric bonuses, annually

Medical, Dental, Vision

401K with employer contributions and options for traditional or ROTH employee contributions

Life Insurance

Vacation, Holidays and Safe and Sick Leave

Opportunities for growth and cross-training in other departments

SKILLS AND ABILITIES

Promote customer satisfaction through effective communication and issue resolution practices

Organize, prioritize, and coordinate multiple tasks altogether

Must be able to handle up to 200 inbound and outbound orders per day

Answer phone calls and relay messages

Provide accurate information

Perform quality work within deadlines with or without direct supervision

Classify and organize Reports and Tickets

Arrange items in alphanumeric or subject order

Speak clearly

Work independently

Plan, schedule and organize work

Ensure the quality of work as measured against established standards

Maintain confidentiality

ILLUSTRATIVE DUTIES

Answers inbound calls regarding delivery ETA, order statuses, and questions

Perform outbound calls to customers

Communicate with customers frequently

Process Custom Delivery Orders and Requests

Maintain records related to late orders, credit and complaint forms

Research and compile information when needed

Attend meetings and serve on temporary committees, as requested

Ensure office equipment is in working order

Attend assigned training sessions

Perform additional duties and assignments, as requested